Customer Service and Operations Director
17 hours ago
We are offering a competitive salary package, comprehensive benefits, and opportunities for growth and development as a Customer Service and Operations Director at Mayfly Agri (Pty) Ltd.
About the Role:The successful candidate will be responsible for overseeing our logistics activities, providing exceptional customer service, and developing relationships with logistics service providers.
Responsibilities:- Logistics Management: Ensure timely deliveries and high levels of customer satisfaction by overseeing sea, air, and road freight, warehousing, customs clearance, and insurance.
- Customer Service: Capture and monitor customer sales orders, delivery notes, and proof of deliveries, and assist the accounting department in State of Account reconciliation when necessary.
- Inventory Management: Manage warehousing operations, ensuring optimal inventory levels and effective stock rotation.
- Process Optimization: Formalize and document logistics and customer service processes, propose and implement optimizations to improve efficiency and reduce costs.
Requirements:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum 5 years professional experience in customer service, logistics, or supply chain roles within the crop protection, agricultural, or related industry, including managing complex logistics networks.
- Detailed understanding of local regulatory, customs, and distribution requirements in the South African market.
- Fluency in written and spoken English is required for effective communication with international and local partners, customers, and internal teams.
- Proficiency in Microsoft Office applications, particularly Excel, for data tracking, reporting, and inventory analysis is required.
Estimated Salary Range: R950,000 - R1,400,000 per annum
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