Customer Service and Operations Director

17 hours ago


Midrand, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time

We are offering a competitive salary package, comprehensive benefits, and opportunities for growth and development as a Customer Service and Operations Director at Mayfly Agri (Pty) Ltd.

About the Role:

The successful candidate will be responsible for overseeing our logistics activities, providing exceptional customer service, and developing relationships with logistics service providers.

Responsibilities:
  • Logistics Management: Ensure timely deliveries and high levels of customer satisfaction by overseeing sea, air, and road freight, warehousing, customs clearance, and insurance.
  • Customer Service: Capture and monitor customer sales orders, delivery notes, and proof of deliveries, and assist the accounting department in State of Account reconciliation when necessary.
  • Inventory Management: Manage warehousing operations, ensuring optimal inventory levels and effective stock rotation.
  • Process Optimization: Formalize and document logistics and customer service processes, propose and implement optimizations to improve efficiency and reduce costs.

Requirements:

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • Minimum 5 years professional experience in customer service, logistics, or supply chain roles within the crop protection, agricultural, or related industry, including managing complex logistics networks.
  • Detailed understanding of local regulatory, customs, and distribution requirements in the South African market.
  • Fluency in written and spoken English is required for effective communication with international and local partners, customers, and internal teams.
  • Proficiency in Microsoft Office applications, particularly Excel, for data tracking, reporting, and inventory analysis is required.

Estimated Salary Range: R950,000 - R1,400,000 per annum



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