Customer Service Operations Manager

3 weeks ago


Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

RS Recruitment Services is seeking a skilled Customer Service Operations Manager to join their team in Durban. This is a market-related, negotiable position based on qualifications and experience.

The ideal candidate should have/be the following:

  • A qualification relevant to the travel industry, an advantage.
  • A service-oriented approach.
  • Familiar with reservations processes and procedures.
  • A high command of the Travelport GDS (global distribution system).
  • An excellent telephone manner.
  • A good command of the English language.

Key responsibilities include creating PNR bookings from scratch, managing queues, doing ticketing and reissues, and responding to email queries. The successful candidate will work standard office hours with some flexibility for alternate Saturdays and occasional SA public holidays. Remuneration is market-related and negotiable.



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