Customer Service Ambassador

4 days ago


Durban, KwaZulu-Natal, South Africa The Legends Agency Full time
Job Summary

We are seeking an experienced Customer Service Ambassador to join our team at The Legends Agency in Umhlanga, Durban. This role involves providing exceptional customer service, handling incoming inquiries, and promoting our business through targeted marketing efforts.

About the Role

The successful candidate will have excellent people skills, strong time management abilities, and a keen eye for detail. They will be responsible for managing email marketing campaigns, assisting with social media marketing, and providing quotes for basic print jobs.

Key Responsibilities
  • Promote excellent customer service and first impressions
  • Handle incoming phone calls and walk-in customers
  • Respond to email inquiries and provide timely solutions
  • Write up and quote basic print jobs
  • Follow up on quotes and check in with current clients
  • Prospect for new customers through targeted telemarketing
  • Manage email marketing campaigns and assist with social media marketing
Requirements
  • Excellent people skills and strong communication abilities
  • Strong time management and organizational skills
  • Exceptional attention to detail and ability to multitask
  • Ability to thrive in a deadline-driven work environment
  • Basic knowledge of design software is an asset
What We Offer

We offer a competitive salary based on experience, ranging from R150,000 to R250,000 per annum, depending on qualifications and performance. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.



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