Automotive Customer Service Expert
3 weeks ago
We are a reputable automotive dealer based in Pinetown, seeking an experienced Service Advisor to provide exceptional customer service and drive sales growth.
Job DescriptionRole Summary:
The Service Advisor is the primary interface between our technical team and customers. They will be responsible for providing accurate estimates, selling routine maintenance and repair services, and ensuring that customers receive quality service and excellent communication throughout the repair process.
Key Responsibilities:
- Receive and greet customers professionally, establishing a rapport and understanding their service needs.
- Liaise with customers attentively to determine their service requirements, prepare service estimates, and conduct follow-ups on services and inquiries.
- Communicate effectively with customers, explaining service details in a clear and concise manner, involving technicians when necessary.
- Maximize customer awareness of all products and services available.
- Schedule appointments, answer phone calls, and handle queries efficiently.
- Assist with coordinating alternate transportation, car rental reservations, shuttle services, etc.
- Maintain high standards of departmental administration, including service sheets, invoices, job cards, warranty claims, authorizations, etc.
- Update and maintain customer database with contact details and information.
- Contribute to achieving and maintaining industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and loyalty to ensure repeat business.
- Effectively manage customer complaints via relevant CRM systems.
- Maintain and further develop personal knowledge base to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback for continuous improvement.
- Participate in OEM training courses and developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience:
To succeed in this role, you should have:
- Matric qualification
- A valid, unendorsed driver's license and ability to drive competently and legally
- Computer literacy
- Knowledge of dealership policies and procedures
- Basic mathematical ability (numeracy)
- Knowledge of competitive motor industry
- Relevant operating system knowledge is an advantage
- Multilingualism with languages spoken across the area and customer base is necessary
Salary and Benefits:
We offer a competitive salary range of R 350,000 - R 450,000 per annum, depending on experience, plus additional benefits including health insurance, retirement fund contributions, and paid annual leave.
What We Offer:
Bonafide Human Capital values its employees and offers a dynamic work environment, opportunities for professional growth and development, and a collaborative team culture.
-
Automotive Service Coordinator
4 weeks ago
Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full timeAbout Bosch UmhlangaBosch Umhlanga is a leading provider of automotive services, dedicated to delivering exceptional experiences to our customers.As a Service Advisor, you will play a vital role in ensuring customer satisfaction by providing expert guidance and support throughout the vehicle service process.
-
Automotive Sales Expert
1 month ago
Durban, KwaZulu-Natal, South Africa Sci Tech Placements Full timeCompany Overview: Sci Tech Placements is a leading recruitment agency specializing in placements for various industries, including the automotive sector. Our goal is to connect top talent with exceptional job opportunities that drive their careers forward.Salary: R15 000 base salary, plus commission, making it an attractive opportunity for motivated...
-
Customer Service Expert with IT Knowledge
4 weeks ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeJob Overview:BeBee Professionals is seeking a highly skilled Customer Service Expert to provide technical support and guidance to our customers.
-
Customer Service Representative
1 month ago
Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full timeJob Title: Service AdvisorCompany: Bosch UmhlangaJob Type: Full-timeJob Summary:A highly motivated and customer-focused Service Advisor is required to join our dynamic team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the...
-
Automotive Customer Experience Specialist
6 days ago
Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full timeAbout UsBonafide Human Capital (Pty) Ltd is a leading provider of automotive services, committed to delivering exceptional customer experiences.
-
Durban, KwaZulu-Natal, South Africa Gap Consulting Full timeWe are seeking an experienced Project Management Expert to join our team at Gap Consulting. This is a challenging role that requires a strong background in project management, particularly in the automotive manufacturing industry.As a Project Management Expert, you will be responsible for leading projects from start to finish, ensuring they are delivered on...
-
Automotive Sales Expert
5 days ago
Durban, KwaZulu-Natal, South Africa First Degree Recruitment Full timeJob SummaryWe are seeking a highly skilled and motivated Automotive Sales Executive to join our team at First Degree Recruitment in Pretoria.This is an excellent opportunity for a sales professional looking to excel in the automotive industry, working with top brands such as BMW, VW, and Audi.About the RoleThe successful candidate will be responsible...
-
Automotive Customer Service Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full timeJob Title: Service AdvisorDescriptionWe are seeking a highly skilled Service Advisor to join our team at Bonafide Human Capital (Pty) Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service to our clients.Key ResponsibilitiesProvide prompt and quality service to customers relating to the service, repair, and...
-
Automotive Service Director
4 weeks ago
Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full timeJob OverviewBosch Car Service Umhlanga is seeking an experienced and driven leader to manage the Operations and Service Departments of our service center. The ideal candidate will have a deep understanding of the motor industry, strong leadership skills, and the ability to manage a team that delivers world-class service.Key Responsibilities:Operational and...
-
Customer Service Excellence Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full timeJob Summary:A highly motivated and customer-focused Service Advisor is sought by Bonafide Human Capital (Pty) Ltd to provide exceptional service experience to customers in the automotive vehicle industry. The successful candidate will act as an interface between technical teams and customers, ensuring cost-effective repairs and quality service delivery.The...
-
Automotive Service Department Leader
1 month ago
Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full timeJob OverviewBosch Car Service Umhlanga seeks an experienced Branch Manager to lead the Operations and Service Departments. The ideal candidate has a deep understanding of the motor industry, strong leadership skills, and experience managing a team that delivers world-class service.Key ResponsibilitiesOperational and Service Leadership:Oversee day-to-day...
-
Assistant Supervisor
4 weeks ago
Durban, KwaZulu-Natal, South Africa Plennegy Ltd Full timeMascor Fuelco, a leading franchise in the automotive industry, is seeking an experienced Assistant Supervisor to join their team. This role offers a unique opportunity to develop leadership skills and contribute to the success of a prestigious company.With over 50 years of experience in the industry, Mascor Fuelco has established itself as a trusted provider...
-
Automotive Service Center Manager
4 days ago
Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full timeJob Overview:Bosch Car Service Umhlanga is a renowned automotive service center seeking an experienced and driven leader to oversee the operations and service departments. The ideal candidate will have a deep understanding of the motor industry, strong leadership skills, and the ability to manage a team that delivers world-class service.The Branch Manager...
-
Automotive Parts Sales Professional
4 weeks ago
Durban, KwaZulu-Natal, South Africa MPRTC Full timeJob Description:We are seeking an experienced Parts Sales Specialist to join our team at MPRTC. This is a challenging and rewarding role that requires strong interpersonal skills, product knowledge, and the ability to work in a fast-paced environment.About the Role:This position involves selling automotive parts and accessories to customers, both over the...
-
Durban, KwaZulu-Natal, South Africa Hlabahlosile Full timeAt Hlabahlosile, we are seeking a highly skilled Quality Assurance Manager to lead our quality team in Durban. This is an excellent opportunity for an experienced professional to take on a challenging role in the automotive industry.Salary: R450,000 - R550,000 per annumAbout the Role:We are looking for a seasoned quality expert with a strong background in...
-
Automotive Industry Branch Manager
2 months ago
Durban, KwaZulu-Natal, South Africa SPILASTYLE CC Full timeJob Title: Deputy Branch Manager Automotive IndustryJob Summary:SPILASTYLE CC is seeking a Deputy Branch Manager to oversee the efficient operation of our branch in Durban. As a key member of our team, you will be responsible for managing staff, optimising inventory, and ensuring the overall success of the branch.Key Responsibilities:Manage sales teams to...
-
Heavy Vehicle Technician
2 weeks ago
Durban, KwaZulu-Natal, South Africa MAN Automotive Ltd Full timeJob Title: Heavy Vehicle TechnicianAbout the Role:We are seeking a highly skilled and experienced Heavy Vehicle Technician to join our team at MAN Automotive Ltd. As a key member of our team, you will be responsible for the diagnosis and repair of heavy commercial vehicles, ensuring that our customers receive the highest level of service.Key...
-
Automotive Sales Professional
4 weeks ago
Durban, KwaZulu-Natal, South Africa Recruitment Web Full timeAre you looking for a challenging role in the automotive industry? We are seeking an experienced New Vehicle Sales Executive to join our team at Recruitment Web.The ideal candidate will have 3 to 5 years of experience in new vehicle sales and be computer literate. This is a great opportunity to develop your skills and progress in your career.Salary: £25,000...
-
Automotive Acquisition Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa WeBuyCars Full timeAre you a detail-oriented and results-driven professional with a passion for the automotive industry?About UsWeBuyCars is a leading player in the used vehicle market, committed to providing exceptional service to our customers.Job DescriptionWe are seeking an experienced Automotive Acquisition Specialist to join our team. As a key member of our buying team,...
-
Project Specialist
4 weeks ago
Durban, KwaZulu-Natal, South Africa Profile Personnel Full timeJob OverviewWe are seeking an experienced Project Specialist to join our team at Profile Personnel. As a key member of our organization, you will be responsible for leading projects and teams in the automotive industry.About the RoleThis is a challenging opportunity for a skilled Project Specialist with a strong background in project management. You will...