National Customer Service Centre Manager
2 days ago
The Legends Agency is seeking a highly skilled and experienced CSC Manager to lead our national customer service centre operations. As a key member of our team, you will be responsible for implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls.
We are looking for an exceptional leader who can foster a culture of excellence across all call centres, ensure that best operating practices and procedures are documented and consistently applied, and drive innovation to increase market share and product range within assigned customers.
Responsibilities- Overall Management: Full accountability for the performance and management of the call centres.
- Geographic Responsibility: National coverage across South Africa.
- Business Unit: Call Centre Operations.
- Relationship Management: Build and maintain strong rapport with key clients, fostering trust, integrity, and confidence in the services provided.
- Business Development / Improvements: Drive the optimization of product basket and volume participation within the call centre.
- Standard Operating Procedure (SOP) Management: Ensure that best operating practices and procedures are documented, updated, and consistently applied.
- Technology Support Implementation: Introduce and manage cutting-edge technology, communication systems, and processes that enhance call centre performance.
- Budget Management and Strategy Execution: Set, manage, and control the customer service centre's sales budget and costs, ensuring robust controls.
- Reporting and Administration: Ensure daily reports are generated, analyzed, and acted upon as required.
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National Customer Service Centre Team Lead
1 month ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeThe Legends Agency is seeking a highly skilled and experienced CSC Manager to lead the customer service division and product support division call centre operations.This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls to ensure desired service levels are consistently provided to...
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National Customer Service Centre Lead
2 days ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency seeks a seasoned Customer Service Centre Lead to oversee the effective management of our call centre operations. This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls.Key Responsibilities:Ensure customer service excellence through strategic planning,...
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National Customer Service Team Lead, Durban
4 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout the RoleAs a National Customer Service Centre Manager at The Legends Agency, you will be responsible for overseeing the entire Customer Service Division and Product Support Division call centre operations.The ideal candidate will possess strong leadership skills, a deep understanding of call centre operations, and a commitment to continuous improvement...
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National Customer Service Center Director
4 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout The Legends AgencyWe are a dynamic organization seeking a seasoned professional to lead our National Customer Service Center. Reporting directly to the National Sales Manager, this critical role requires exceptional leadership skills, strategic thinking, and a passion for delivering exceptional customer experiences.Job DescriptionThe successful...
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National Customer Service Team Lead
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeThe Legends Agency seeks a seasoned CSC Manager to oversee our National Customer Service Division in Durban, South Africa. This is a challenging role requiring exceptional leadership skills, call centre expertise, and the ability to drive business growth while maintaining high service levels.The ideal candidate will possess at least 7 years of experience in...
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Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency seeks an experienced and results-driven National Customer Service Director, Business Operations to lead the Customer Service Division (CSD) and Product Support Division (PSD) call centre operations.About the RoleThis is a leadership position that entails implementing and maintaining call centre standards, resourcing, training,...
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Customer Service Excellence Lead
2 days ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout the JobThe Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. As a CSC Manager, you will be responsible for managing the entire customer service division and product support division call centre operations.This is a unique opportunity to join a dynamic...
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National Customer Service Center Leader
4 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency is seeking a highly skilled National Customer Service Center Manager to lead our call center operations. This role requires a strong leader with experience in managing customer service divisions and optimizing call center performance.
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Call Centre Operations Director
2 days ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout UsThe Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. Our customer service centre operates on a national level, providing exceptional service to our customers across South Africa.We are committed to delivering outstanding customer experiences, and we...
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Customer Service Operations Manager
2 days ago
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Call Centre Management Executive
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Customer Service Representative
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Customer Service Director
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Customer Service Representative
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Customer Service Professionals
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Customer Resolution Officer
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