National Customer Service Centre Manager

2 days ago


Durban, KwaZulu-Natal, South Africa The Legends Agency Full time
About the Role

The Legends Agency is seeking a highly skilled and experienced CSC Manager to lead our national customer service centre operations. As a key member of our team, you will be responsible for implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls.

We are looking for an exceptional leader who can foster a culture of excellence across all call centres, ensure that best operating practices and procedures are documented and consistently applied, and drive innovation to increase market share and product range within assigned customers.

Responsibilities
  • Overall Management: Full accountability for the performance and management of the call centres.
  • Geographic Responsibility: National coverage across South Africa.
  • Business Unit: Call Centre Operations.
Key Responsibilities
  • Relationship Management: Build and maintain strong rapport with key clients, fostering trust, integrity, and confidence in the services provided.
  • Business Development / Improvements: Drive the optimization of product basket and volume participation within the call centre.
  • Standard Operating Procedure (SOP) Management: Ensure that best operating practices and procedures are documented, updated, and consistently applied.
  • Technology Support Implementation: Introduce and manage cutting-edge technology, communication systems, and processes that enhance call centre performance.
  • Budget Management and Strategy Execution: Set, manage, and control the customer service centre's sales budget and costs, ensuring robust controls.
  • Reporting and Administration: Ensure daily reports are generated, analyzed, and acted upon as required.


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    The Legends Agency is seeking a highly skilled and experienced CSC Manager to lead the customer service division and product support division call centre operations.This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls to ensure desired service levels are consistently provided to...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Job OverviewThe Legends Agency seeks a seasoned Customer Service Centre Lead to oversee the effective management of our call centre operations. This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls.Key Responsibilities:Ensure customer service excellence through strategic planning,...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About the RoleAs a National Customer Service Centre Manager at The Legends Agency, you will be responsible for overseeing the entire Customer Service Division and Product Support Division call centre operations.The ideal candidate will possess strong leadership skills, a deep understanding of call centre operations, and a commitment to continuous improvement...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About The Legends AgencyWe are a dynamic organization seeking a seasoned professional to lead our National Customer Service Center. Reporting directly to the National Sales Manager, this critical role requires exceptional leadership skills, strategic thinking, and a passion for delivering exceptional customer experiences.Job DescriptionThe successful...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    The Legends Agency seeks a seasoned CSC Manager to oversee our National Customer Service Division in Durban, South Africa. This is a challenging role requiring exceptional leadership skills, call centre expertise, and the ability to drive business growth while maintaining high service levels.The ideal candidate will possess at least 7 years of experience in...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Job OverviewThe Legends Agency seeks an experienced and results-driven National Customer Service Director, Business Operations to lead the Customer Service Division (CSD) and Product Support Division (PSD) call centre operations.About the RoleThis is a leadership position that entails implementing and maintaining call centre standards, resourcing, training,...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About the JobThe Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. As a CSC Manager, you will be responsible for managing the entire customer service division and product support division call centre operations.This is a unique opportunity to join a dynamic...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Job OverviewThe Legends Agency is seeking a highly skilled National Customer Service Center Manager to lead our call center operations. This role requires a strong leader with experience in managing customer service divisions and optimizing call center performance.


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About UsThe Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. Our customer service centre operates on a national level, providing exceptional service to our customers across South Africa.We are committed to delivering outstanding customer experiences, and we...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Job DescriptionWe are seeking an experienced Operations Manager to lead our call centre team. The successful candidate will be responsible for managing daily operations, ensuring seamless communication with customers, and providing exceptional customer service.Responsibilities:Develop and implement operational policies, procedures, and best practices.Lead...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    Executive PositionThe Legends Agency is looking for an accomplished Call Centre Management Executive to oversee the strategic direction of our call centre operations. This role involves developing and implementing innovative solutions to drive business growth, enhance customer satisfaction, and optimize operational efficiency.Key Responsibilities:Develop and...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    We are Exhilarate, a reputable Financial Services Company based in South Africa. We are seeking to hire a highly experienced Customer Service Representative. As a sales agent, you will be responsible for contacting prospective customers, selling and marketing our financial products.The successful candidate will earn an estimated R4000 per month, with...


  • Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    About the Role:">We are seeking a skilled and experienced Customer Service Director to join our team at The Legends Agency in Durban, South Africa. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a proven track record of leading high-performing teams.">Job Summary:">The Customer Service...


  • Durban, KwaZulu-Natal, South Africa Broll Full time

    Job Title: Centre Operations ManagerWe are seeking an experienced Centre Operations Manager to join our team at Broll in Durban, KwaZulu-Natal. This is a challenging and rewarding role that requires excellent leadership skills, problem-solving abilities, and a strong understanding of centre or property management procedures.About the Role:This is a key...


  • Durban, KwaZulu-Natal, South Africa Exhilarate Full time

    About Us:Exhilarate is a dynamic and fast-growing company located in a vibrant and exciting location. We pride ourselves on delivering exceptional customer experiences and providing our employees with opportunities for growth and development.Job Description:We are seeking a highly motivated and enthusiastic individual to join our team as a Sales Consultant....


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    About the RoleTower Group is seeking skilled Outbound Call Centre Agents to join their team in Umhlanga.The ideal candidate will have a minimum of 6 months recent experience within an outbound call center, specifically in motor vehicle insurance (comprehensive cover) within the last two years.A strong requirement is the ability to demonstrate selling...


  • Durban, KwaZulu-Natal, South Africa Snaphunt Full time

    About the RoleWe are seeking a Customer Care Representative to join our team at Snaphunt. In this role, you will be responsible for providing world-class customer service to our international clients.Key ResponsibilitiesSupporting clients through various communication channels, including phone and email.Providing solutions to customer inquiries and concerns...


  • Durban, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full time

    About Dis-Chem PharmaciesWe are a leading retail pharmacy chain in South Africa, committed to delivering exceptional customer service and providing high-quality healthcare products.Job SummaryWe are seeking a Retail Store Assistant to join our team at Dis-Chem Ballito Junction store. As a key member of our sales floor team, you will be responsible for...


  • Durban, KwaZulu-Natal, South Africa Capitec Bank Full time

    Capitec Bank is seeking a highly skilled Customer Resolution Officer to join our team in KwaZulu-Natal. As a key member of our customer service team, you will play a crucial role in resolving customer complaints and queries in an efficient and professional manner.The ideal candidate will have a minimum of 2 years' experience in a complaint/query resolution...


  • Durban, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Limited Full time

    Job Title: Senior Client Liaison SpecialistMomentum Metropolitan Holdings LimitedJob Description:The estimated annual salary for this role is approximately R250,000 - R320,000 based on national averages in South Africa. This compensation is subject to change and may not reflect the company's actual budget.About the Role:This is an exciting opportunity to...