Customer Service Operations Specialist
17 hours ago
We are seeking a skilled and customer-focused Customer Service Operations Specialist to join our team at TEEKOM SA.
Key Responsibilities:- Order Management: Receive and process incoming orders in a timely manner, ensuring that all necessary information is accurately captured and recorded.
- Customer Communication: Respond to customer inquiries via phone, email, or other communication channels, providing prompt and effective resolutions to any issues or concerns.
- Team Collaboration: Work closely with production and dispatch teams to ensure seamless order fulfillment, including coordinating delivery dates and production plans.
- Quality Control: Verify that all orders meet quality standards and customer specifications before being dispatched.
- Feedback and Improvement: Gather customer feedback and use it to identify areas for improvement, making recommendations for process enhancements and new initiatives.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks efficiently.
- Strong problem-solving skills and attention to detail.
- Basic computer skills and familiarity with CRM systems.
- A competitive salary of R200,000 - R250,000 per annum, commensurate with experience.
- A comprehensive benefits package, including medical aid, life insurance, and retirement savings.
- Ongoing training and development opportunities to enhance your skills and career prospects.
As a valued member of our team, you will enjoy a dynamic and supportive work environment, where your contributions will make a real difference in delivering exceptional customer experiences.
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Operations and Customer Experience Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full timeWe are seeking a highly skilled Operations and Customer Experience Specialist to join our team in Durban. As an Operations and Customer Experience Specialist, you will create PNR bookings from scratch, manage queues, do ticketing and reissues, and respond to client and supplier queries.The ideal candidate should have/be the following:A qualification relevant...
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Customer Service Representative
1 month ago
Durban, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Limited Full timeJob Title: Senior Client Liaison SpecialistMomentum Metropolitan Holdings LimitedJob Description:The estimated annual salary for this role is approximately R250,000 - R320,000 based on national averages in South Africa. This compensation is subject to change and may not reflect the company's actual budget.About the Role:This is an exciting opportunity to...
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Customer Service Operations Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob DescriptionWe are seeking an experienced Operations Manager to lead our call centre team. The successful candidate will be responsible for managing daily operations, ensuring seamless communication with customers, and providing exceptional customer service.Responsibilities:Develop and implement operational policies, procedures, and best practices.Lead...
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Customer Service Operations Manager
3 weeks ago
Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full timeRS Recruitment Services is seeking a skilled Customer Service Operations Manager to join their team in Durban. This is a market-related, negotiable position based on qualifications and experience.The ideal candidate should have/be the following:A qualification relevant to the travel industry, an advantage.A service-oriented approach.Familiar with...
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Customer Service Representative
1 month ago
Durban, KwaZulu-Natal, South Africa TFG Full timeAt TFG, we're looking for a highly motivated Customer Service Representative to join our team as a Fashion and Décor Specialist. This exciting role involves working with customers to provide them with the best possible solutions, identifying sales opportunities, and maintaining high levels of customer satisfaction.Job SummaryThis is a fantastic opportunity...
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Service Solutions Key Holder
3 weeks ago
Durban, KwaZulu-Natal, South Africa Service Solutions Full timeCompany OverviewService Solutions, a leading international FMCG retailer, is seeking an exceptional candidate to fill the role of 3rd key holder for our busy Pavilion Branch. Our company prides itself on delivering excellent customer service and providing a unique shopping experience for our clients.Salary The estimated salary for this position is $50,000 -...
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IT Service Operations Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full timeIncident and Problem Manager Job OverviewMSP Staffing LTD is currently seeking an experienced Incident and Problem Manager to join our operational support team.Job SummaryThe Incident and Problem Manager will be responsible for ensuring the smooth operation of our services, identifying and resolving issues before they impact our customers.Key...
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Customer Experience Specialist
4 weeks ago
Durban, KwaZulu-Natal, South Africa Ignition Group Full timeJob Title: Customer Experience SpecialistLocation:KwaZulu-Natal, South AfricaSalary:R150 000 - R200 000 per annumJob Description:OverviewIgnition Group is a leading provider of innovative solutions. We are currently seeking a skilled Customer Experience Specialist to join our team.Key ResponsibilitiesTo take inbound calls from customers regarding sales,...
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Customer Service Coordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa Hotelexpress Full timeWe are seeking a highly motivated and detail-oriented individual to join Hotelexpress as a Customer Service Coordinator.About the RoleThis role involves servicing customer accommodation requests in a timely and professional manner, operating during business hours Monday to Saturday.Key Responsibilities:Respond to customer requests for hotel accommodation via...
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Customer Experience Specialist
4 weeks ago
Durban, KwaZulu-Natal, South Africa FNB South Africa Full timeJob Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Durban, KwaZulu-Natal. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.
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Technical Service Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full timeJob Title: Technical Service SpecialistArmstrong Appointments is seeking a skilled Technical Service Specialist to provide exceptional technical support and service to customers in the packaging industry.We are looking for a highly motivated individual with strong analytical and problem-solving skills to ensure seamless repairs and preventative maintenance...
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Customer Service Excellence Specialist
17 hours ago
Durban, KwaZulu-Natal, South Africa Coledesk Full timeJob Description As a valued member of the Coledesk team, you will be responsible for delivering exceptional customer service experiences. Your primary goal is to resolve customer inquiries and requests in a timely and professional manner. Responsibilities: • Respond to customer inquiries via various communication channels,...
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Customer Sales Engagement Specialists
3 weeks ago
Durban, KwaZulu-Natal, South Africa International Call Group Full timeJob Overview:At International Call Group, we are seeking highly motivated individuals to join our team as Customer Sales Engagement Specialists. In this role, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage...
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Ecommerce Operations Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Performability Recruitment Full timeAbout the Role">We are seeking a highly skilled Ecommerce Operations Specialist to join our team at Performability Recruitment. In this role, you will be responsible for managing the sales and ecommerce process for wholesale distributors.">Key Responsibilities:">">Maintain strong relationships with corporate online customers, ensuring high service levels and...
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Customer Service Representative
2 months ago
Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R5 600 - R9 800 per monthJob OverviewWe are seeking a dedicated Customer Service/Support professional to join our team at Benny Recruitment.Key ResponsibilitiesProvide exceptional support to clients through timely and informative responses to inquiries, ensuring a seamless customer experience.Maintain an in-depth understanding of our product catalog, including books, gifts, and...
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Customer Service Representative
2 months ago
Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R5 600 - R9 800 per monthJob OverviewWe are seeking a dedicated Customer Service/Support professional to join our team at Benny Recruitment.Key ResponsibilitiesProvide exceptional support to clients through timely and informative responses to inquiries, ensuring a seamless customer experience.Maintain an in-depth understanding of our product catalog, including books, gifts, and...
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Office and Customer Service Professional
3 weeks ago
Durban, KwaZulu-Natal, South Africa PL GiftGivers Full timeJob Title: Office and Customer Service ProfessionalWe are seeking an experienced Office and Customer Service Professional to join our team at PL GiftGivers. This role is ideal for individuals with strong customer service skills and excellent communication abilities.Salary and BenefitsThe successful candidate will receive a salary of approximately £28,000...
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Freight Operations Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeTower Group is a leading provider of logistics and cargo services. We are seeking a skilled Freight Operations Specialist to join our team.About the RoleThe Freight Operations Specialist will be responsible for managing the entire file process, from booking to delivery. This includes maintaining and updating sailing schedules, monitoring bookings with...
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Customer Experience Specialist
1 month ago
Durban, KwaZulu-Natal, South Africa OneCart Full timeJob Title: Customer Experience SpecialistServing as the primary point of contact for customers, providing exceptional support and guidance to ensure a seamless shopping experience.The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively in a fast-paced environment.
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Customer Service Team Lead
1 month ago
Durban, KwaZulu-Natal, South Africa Pedros Flame Grilled Chicken Full timeJob Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Pedros Flame Grilled Chicken. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our customers receive exceptional service.Key...