Customer Service Excellence Lead

3 weeks ago


Durban, KwaZulu-Natal, South Africa The Legends Agency Full time
About the Job

The Legends Agency is a leading provider of customer service solutions, and we are seeking a highly skilled and experienced CSC Manager to join our team. As a CSC Manager, you will be responsible for managing the entire customer service division and product support division call centre operations.

This is a unique opportunity to join a dynamic and innovative organization and contribute to the growth and success of our business. We offer a competitive salary package, including a base salary of R60 000.00 - R80 000.00 per annum, depending on experience.

Key Accountabilities
  • Overall Management: Full accountability for the performance and management of the call centres.
  • Geographic Responsibility: National coverage across South Africa.
  • Business Unit: Call Centre Operations.
Key Performance Indicators (KPIs)
  • CSC productivity and call volumes.
  • Sales volumes and basket sales.
  • Customer query escalation and resolution.
  • Achievement of SLA standards.


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