IT Service Delivery Manager
2 weeks ago
**About the Role**
We are seeking a highly experienced Senior Network Engineer: Team Lead to join our team at Humanatics Ltd. As a managed service provider, we take on the ongoing, day-to-day responsibilities, monitoring, and maintenance of various tasks and functions for our customers.
The primary responsibility of this role will include managing the activities and responsibilities of the service delivery technical team. You will be responsible for supervising daily operations of network and server infrastructure, aligning IT infrastructure with current and future business requirements, evaluating risk, developing network recovery and backup processes, and assessing and purchasing new and replacement hardware and software.
Additionally, you will be responsible for ensuring that IT activities are within the limits of applicable laws, codes, and regulations. You will also be responsible for testing, troubleshooting, and adjusting information systems to operate effectively, implementing security of the network, data, and its storage and communication systems, and interfacing with customers and technical personnel for customer problems that cannot be resolved efficiently.
**Key Responsibilities**
- Supervising daily operations of network and server infrastructure
- Aligning IT infrastructure with current and future business requirements
- Evaluating risk, developing network recovery and backup processes
- Assessing and purchasing new and replacement hardware and software
- Ensuring that IT activities are within the limits of applicable laws, codes, and regulations
- Testing, troubleshooting, and adjusting information systems to operate effectively
- Implementing security of the network, data, and its storage and communication systems
- Interface with customers and technical personnel for customer problems that cannot be resolved efficiently
**Requirements**
- Minimum 6 years experience in an IT service manager role
- Preferred work experience with an IT Managed Service Provider (MSP)
- Knowledge and experience in cross-functional management methods and techniques
- Strong organisational, presentation, and customer service skills
- Skilled in strategic planning both from a technical and financial budgeting perspective
- Tertiary qualification i.e., Bachelor degree in Computer Science and/or Information Technology or equivalent
- CompTIA certifications preferred
- Knowledge of VOIP protocols, SIP, RTP
- Desktop (Windows/OS X), Network (Windows/Linux and Office)
- Server 2016 (upwards) manage and administration (AD, DNS & DHCP)
- SQL database installation and migration (2012 & 2016)
- Office365 SharePoint administration (entire suite in its entirety, Exchange, OneDrive, Teams, Security, Compliance, Azure Cloud (beneficial)
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