Service Desk Manager

5years - Management of the Service Desk Teams and deliverables - Management of Customer expectations - Achievement of Service Desk metrics - Reporting and presenting Service Desk metrics - Management of capacity requirements - Management of training requirements - Management of documentation - Performance reviews - Ad hoc duties as required by...

We are seeking a Service Desk Engineer for our client site in Parktown, Gauteng. Requirements - Grade 12 - Diploma in IT - Microsoft Office 365 - Install, Configure and Maintain Windows OS on Desktops. - Install and configure Applications (Microsoft, inhouse and 3rd Party Applications) - Monitor and manage threats and vulnerabilities on Trend Vision One...

FRONT DESK COORDINATOR AND CLINIC RECEPTIONIST - JHB In search of a receptionist for an extremely busy, fast paced aesthetic salon to start with immediate effect. If you are driven, passionate, a team player and take immense pride in your work then this role is for you. Great incentives and benefits are on offer for the right individual. Application...

Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs - Install standard hardware, software and upgrades and perform end-user site inspections - Perform basic system management and routine security administration - Gain a working knowledge of system commands, utilities and operations -...

**Purpose of the Role** The purpose of the Technical Support Call Centre Agent is to satisfy all customer requests by increasing, developing or retaining the customer base through relationship building, first call resolution and exceptional service delivery. **Experience and Qualifications** - Matric/NQF Level 4 - IT qualication or IT experience - Previous...

2years - First point of contact for users via helpdesk or phone. - Maintain network connections and peripheral devices (WAN/LAN/Routers/Printers/Biometric etc.) - Maintain Applications; Microsoft Office, Apple, RDC and other - Scheduled upgrades and maintenance performed without deterring others from completing their work - Perform troubleshooting to...

2years Technical advice and support to clients with regard to network and systems Hardware-, software - and database maintenance and administration System specifications and basic - development Research, plan, troubleshoot and maintenance of the Wine Online and Ethical Trade system End-user training **Qualifications and Experience**: Degree/Diploma in...

**THE JOB AT A GLANCE** As a Customer Services and Distribution Manager, you will be reporting to the Head: Customer Services and Distribution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and...

**THE JOB AT A GLANCE** As a Customer Services and Distribution Manager, you will be reporting to the Group Strategy Execution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and provide them with...

A management role, reporting to the Head Customer Services. Accountable for call center’s day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.). Collecting and analyzing call-center statistics. Enable the operations team to deliver the best experience to clients. Focusing on change...

S - trategic development, implementation and customization of Family Services offerings designed to meet ecclesiastical leadership needs. P - rovide leadership and vision for the Area, ensuring Area leadership and community resource partners receive and deliver product offerings which continuously align with and meet evolving behavioral and mental health...

**THE JOB AT A GLANCE** As the Facilities and Asset Manager you will be reporting to the GM: Operational Finance, you will be responsible for the successful and efficient management, planning, execution and monitoring of all aspects related to facilities management. **WHAT WILL YOU DO?** **General facilities management**: - Responsible for organisation...

**Job Advert Summary**: A vacancy exists in the Facilities team for a manager Services and Standard - Safety and Security. To implement and manage HSE according to legislation and ensuring statutory compliance while building a positive and proactive safety culture within the organization. **Minimum Requirements**: **Qualifications**: - A completed Tertiary...

**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Operations area (Claims Procurement).** We are looking to recruit a **Procurement Support Specialist (x2)**. **Key Responsibilities**: **ASSIST & SUPPORT THE HOLLARD INSURE PROCUREMENT TEAM** - Assist Commodity Specialists with daily tasks **ASSIST HUB &...

Co-ordinate, plan and deliver on all required tasks within the Retirement fund Group Risk market segment which would involve the preparation and issuing of all policy documentation; management of schemes, including premium management, and client credit control; collating of all claim documentation for lump sum claims; assessment of Lump sum claims and...

**Job Advert Summary**: Moore Advisory is an independent boutique corporate finance firm and a member of the Moore Global Network. Moore Advisory prides itself in providing exceptional Transaction Advisory Services to both the South African and international markets. Our expert Transaction Advisory Services team is committed to providing tailored solutions...

**THE JOB AT A GLANCE** As a Client Services Administrator, you will be supporting the sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders. **WHAT WILL YOU DO?** - General administration support to Key account Executive. - Standby assistance to Key account executive. - And...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** - Maintain desk SLA through adherence to schedules, defined processes and workplan - Follow-up on customer calls where necessary - Document all call information according to standard operating procedures - Complete call logs and issue reference numbers to customers - Manage and resolve customer complaints -...

**Job Duties/Responsibilities will include**: As a Service Consultant (Teller) you are required to deliver a quality front-line banking service to our clients within the branch by: - consulting with clients, - gathering and capturing of information, - deposit - taking transactions, - new client take on procedures and - assisting clients with general banking...

**Duties**: - Customer service excellence ensuring first contact resolution to address all customer inquiries - Problem Solving: identifying the root cause of the customer’s issues - Follow communication procedure and policies - Manage a large amount of incoming calls **Requirements**: - 2 years International USA/ UK customer service experience...