Technical Systems Specialist
3 weeks ago
Job Purpose: We are seeking a skilled Systems Engineer to provide technical expertise and support for installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading, and maintaining hardware and systems software.
Key Responsibilities:
- Contribute to a culture of transformation by participating in culture building initiatives, business strategy, and Corporate Social Investment (CSI).
- Stay abreast of developments in the field of expertise, ensuring personal and professional growth.
- Identify opportunities to improve or enhance processes, adding value.
- Ensure adherence to documented procedures by auditing service delivery functions.
- Resolve issues by inspecting malfunctioning computer hardware, software, and/or components, analysing cause, and planning repair procedures.
- Recommend solutions through the investigation of service problems.
- Support business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and/or related equipment.
- Prepare and maintain relevant systems software product and operational documents.
- Approve and recommend actions to be taken and identify those which merit action.
- Adhere to organisational processes by ensuring standards are implemented and correctly applied when designs are reviewed or designed.
- Enable decision making and technical reviews.
- Ensure contingency during disaster recovery (DR).
- Provide sustainable solutions per incident by conducting root cause and trend analysis.
- Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and by sharing knowledge with the team.
- Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems across domains.
- Meet the organisation's problem management needs through liaising with suitable vendors. Build sound professional relationships.
- Ensure accurate reporting to stakeholders.
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