Service Desk Analyst

5years - Management of the Service Desk Teams and deliverables - Management of Customer expectations - Achievement of Service Desk metrics - Reporting and presenting Service Desk metrics - Management of capacity requirements - Management of training requirements - Management of documentation - Performance reviews - Ad hoc duties as required by...

We are seeking a Service Desk Manager for our client site in Parktown, Gauteng. Requirements - Grade 12 - Diploma in IT - Microsoft Office 365 - Install, Configure and Maintain Windows OS on Desktops. - Install and configure Applications (Microsoft, inhouse and 3rd Party Applications) - Monitor and manage threats and vulnerabilities on Trend Vision One...

**Purpose of the Role** The purpose of the Technical Support Call Centre Agent is to satisfy all customer requests by increasing, developing or retaining the customer base through relationship building, first call resolution and exceptional service delivery. **Experience and Qualifications** - Matric/NQF Level 4 - IT qualication or IT experience - Previous...

Provide functional support for assigned departments or areas & assist technology users with basic problems and training needs - Install standard hardware, software and upgrades and perform end-user site inspections - Perform basic system management and routine security administration - Gain a working knowledge of system commands, utilities and operations -...

**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Risk & Underwriting (Commercial Pricing) team. **We are looking to recruit an **Actuarial Analyst.** **Role Objectives**: Contribute towards growth, efficiency, and sustainability objectives of the Company. **Key Responsibilities**: The range of products...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** **Data Management** - Determine the most reliable source for data. - Develop and maintain databases by acquiring data from primary and secondary sources and build scripts that will make our data evaluation process more flexible or scalable across data sets. - Assist in the classification, collection, cleaning,...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** **Data Management** - Determine the most reliable source for data. - Develop and maintain databases by acquiring data from primary and secondary sources and build scripts that will make our data evaluation process more flexible or scalable across data sets. - Assist in the classification, collection, cleaning,...

As a Reporting Analyst you will be responsible for providing reporting and process support to the Sales Team. The incumbent will be responsible for reporting on business that has been both submitted and accepted from both corporate and retail channels. **WHAT WILL YOU DO?** **Reporting on Progress** - Using appropriate templates and channels to report...

**THE JOB AT A GLANCE** Reporting to the Information Security Specialist, the Cybersecurity Analyst will be responsible for building-in security during the development stages of software systems, networks, and data centres. The incumbent will be responsible for searching of vulnerabilities and risks in hardware and software and close off security...

**THE JOB AT A GLANCE** As the Junior Risk Analyst, you will be responsible for Gather information, analyse operational risk performance, identify possible risks and make recommendations for operational improvements. RMA specific purpose: Reporting to the Risk Manager, the Junior Risk Analyst will be responsible for supporting the implementation and...

**WHAT WILL YOU DO?** **Data Management** - Determine the most reliable source for data - Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across data sets - Assist in the classification, collection, cleaning, loading, analysis,...

**Job Advert Summary**: - Reporting to Senior Manager: Business Engagement, the Production Support Analyst is responsible for ensuring that information around system inadequacies, inefficiencies and incident management are communicated timeously to key stakeholders and the Business Support Lead. - Provide end to end information throughout the life cycle of...

**Job Advert Summary**: The Intermediate Information Security Analyst will be responsible for managing the organisation’s security posture to ensure the protection of systems, networks and sensitive data against security threats, computer viruses and other related cyber-security attacks. **Minimum Requirements**: **Education**: - BSc / B.Tech or...

2years - First point of contact for users via helpdesk or phone. - Maintain network connections and peripheral devices (WAN/LAN/Routers/Printers/Biometric etc.) - Maintain Applications; Microsoft Office, Apple, RDC and other - Scheduled upgrades and maintenance performed without deterring others from completing their work - Perform troubleshooting to...

**Are you ready to take the next step in your career?** The purpose of this position is to provide the business with accurate and meaningful information, to enhance service delivery and manage performance. **Requirements**: - ** 2 Years Information Management experience, preferable in a call centre environment**: - ** MS Office (Advanced)**: - **...

**THE JOB AT A GLANCE** Reporting to the Process and Systems Manager, the Process Analyst will be responsible for supporting RMA business units across the Group by mapping operational processes and documenting operating manuals for the execution of operational activities and duties, recommending areas for improvement in processes to reduce cycle times,...

**Job Advert Summary**: Helloan exciting new opportunity has just become available in our **Insure, Operations area (Claims Procurement).** We are looking to recruit a **Procurement Support Specialist (x2)**. **Key Responsibilities**: **ASSIST & SUPPORT THE HOLLARD INSURE PROCUREMENT TEAM** - Assist Commodity Specialists with daily tasks **ASSIST HUB &...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** - Maintain desk SLA through adherence to schedules, defined processes and workplan - Follow-up on customer calls where necessary - Document all call information according to standard operating procedures - Complete call logs and issue reference numbers to customers - Manage and resolve customer complaints -...

JOBNUMBER **iOCO03056** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: **Skills and Experience**: **What you’ll do**: - Maintenance of staff computers and printers and general user support. - Monitor problem ticket work queues and interact with management to provide progress updates and closure...

**Job description** This is a 12 month fixed term contract at R55 000 per month. **Purpose of the Job** - Build and deploy a SCCM distribution point - Create machine catalogues - Create software packages, task sequences, OSDs, and patch management for deployment through SCCM - Create reports in SCCM utilizing PowerShell and SQL for automation and custom...