German Speaking Senior FIT Travel Consultant

3 weeks ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Title: German Speaking Senior FIT Travel Consultant

Company: Black Pen Recruitment

We are seeking a highly skilled German speaking Senior FIT Travel Consultant to join our team. As a Senior FIT Travel Consultant, you will be responsible for designing and preparing travel itineraries in Southern Africa for FIT clients based on the very best services that fit the clients brief, budget, needs and capabilities.

Key Responsibilities:

  • Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief, budget, needs and capabilities.
  • Design and cost of Leisure Travel programmes within the company's Destination portfolio.
  • Ensure that the entire process which includes client brief, itinerary design, booking implementation, accounting and execution of each itinerary are in accordance with the company's policies and procedures.
  • Correspond via email and telephonically with clients regards the programmes offered and deal with any questions, information required, obstacles and special requirements timeously.
  • Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.
  • On confirmation, makes all bookings, plan and execution of travel programmes.
  • Invoicing of client travel programme.
  • Contract suppliers and liaise with them during the planning stages and execution of the itinerary.
  • Manage workload efficiently and prioritise Key Clients and urgent requests.
  • Manage proposal response time and assist where necessary.
  • Prepare Daily "to-do" lists and send them to Team Leader and Director (CVDM) with relevant comments by end of day.
  • Implement and Maintain Smart quoting.
  • Attend daily stand-up meetings.
  • Practise clear, concise and effective communication with clients, Management and team.
  • Find a solution and take immediate action on any issues, client complaints, staff requirements keeping the team leader informed in a structured and timeous manner.

Requirements:

  • German speaker with professional fluency
  • Diploma or degree in Tourism, Hotel Management or Events Management
  • At least 5 years' working experience within the travel industry or similar environment.
  • Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, Mozambique
  • Working knowledge of the Leisure Travel Industry
  • Advanced knowledge of Word, Excel, powerpoint and proven track record in use thereof
  • Knowledge of the Travel writing programmes: WETU and Travelogic an advantage
  • Experience in the planning and execution of FIT Travel Programmes

Location: Cape Town

Job Type: Full Time

Workplace: Hybrid

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