German Travel Coordinator
1 month ago
Job Title: German Travel Coordinator
Job Summary:
We are seeking a highly skilled German Travel Coordinator to join our team at ABC Worldwide. As a German Travel Coordinator, you will be responsible for coordinating travel arrangements for our international clientele.
Key Responsibilities:
- Act as the first point of contact for international clients interested in booking tailor-made holidays and safaris on the continent.
- Book hotel/lodge and logistic reservations based on consultant requirements.
- Responsible for travel request distribution to agents.
- Support sales consultants with all administrative duties.
- Conclude on all aspects of the post-confirmation of the booking.
- Enquiry warming (to be handed over to Senior Consultant).
- Sales Quotes as the first point of contact to support Senior Sales Consultant.
- Work directly with Sales Managers to resolve client travel issues.
- Customer service-related responsibilities from clients and perform other office duties as assigned.
- Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved.
- Work with our rates team to resolve rates-related tasks and communicate with consultants.
- Log all required tickets relating to rates and product.
- Timeous turnaround time (Sales Consultant request to be actioned within 24hrs).
- Ensure Concierge dashboard is updated and reporting done with sales managers.
Requirements:
- A National Senior Certificate/Matric
- 2 years of experience in a Concierge or Sales Administrative Assistant role
- The successful candidate must be based in Cape Town
- Fluent in speaking and writing in the German language
- Great communication skills
- Willingness and drive to learn
- Excellent problem-solving skills and the ability to think creatively and strategically
- Ability to work in a fast-paced, deadline-driven environment
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