German Travel Coordinator

1 month ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time

Job Title: German Travel Coordinator

Job Summary:

We are seeking a highly skilled German Travel Coordinator to join our team at ABC Worldwide. As a German Travel Coordinator, you will be responsible for coordinating travel arrangements for our international clientele.

Key Responsibilities:

  • Act as the first point of contact for international clients interested in booking tailor-made holidays and safaris on the continent.
  • Book hotel/lodge and logistic reservations based on consultant requirements.
  • Responsible for travel request distribution to agents.
  • Support sales consultants with all administrative duties.
  • Conclude on all aspects of the post-confirmation of the booking.
  • Enquiry warming (to be handed over to Senior Consultant).
  • Sales Quotes as the first point of contact to support Senior Sales Consultant.
  • Work directly with Sales Managers to resolve client travel issues.
  • Customer service-related responsibilities from clients and perform other office duties as assigned.
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved.
  • Work with our rates team to resolve rates-related tasks and communicate with consultants.
  • Log all required tickets relating to rates and product.
  • Timeous turnaround time (Sales Consultant request to be actioned within 24hrs).
  • Ensure Concierge dashboard is updated and reporting done with sales managers.

Requirements:

  • A National Senior Certificate/Matric
  • 2 years of experience in a Concierge or Sales Administrative Assistant role
  • The successful candidate must be based in Cape Town
  • Fluent in speaking and writing in the German language
  • Great communication skills
  • Willingness and drive to learn
  • Excellent problem-solving skills and the ability to think creatively and strategically
  • Ability to work in a fast-paced, deadline-driven environment


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