Travel Resolution Expert

1 month ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time

Career Opportunities at ABC Worldwide


We are seeking a highly skilled Travel Resolution Expert to join our team in this dynamic role. As a German Language Specialist, you will be responsible for providing exceptional service and resolving complaints in a timely and efficient manner.


Job Overview
  • The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.

About the Role

This is a unique opportunity to work with a leading company in the travel industry. As a Travel Resolution Expert, you will be responsible for:


Key Responsibilities
  • Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs).
  • Maintain a complete understanding of corporate client SLAs and service deliverables.
  • Record all complaints accurately and propose enhancements to complaint handling processes.
  • Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes.
  • Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers.
  • Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives.
  • Interact with Europe & UK-based corporate clients, representing Member Experience in client meetings as needed.
  • Support the resolution of client-related complaints and feedback, collaborating closely with the Department Head.

Requirements and Qualifications

To be successful in this role, you will need:


  • Fluency in German and English is essential (additional languages advantageous).
  • 3-5 years of experience in the travel industry.
  • Solid knowledge of a GDS (Amadeus preferred) and ticketing systems.
  • Excellent verbal and written communication skills.
  • PASSION FOR DELIVERING EXCEPTIONAL SERVICE AND ADVOCATING FOR CLIENTS.
  • Ability to handle sensitive information with discretion and maintain good relations with others.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong time management and project management skills.
  • Detail-oriented with a focus on accuracy in work.
  • Role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering.
  • Approach tasks and challenges with curiosity, rigor, and optimism.
  • Embrace diverse philosophies, cultures, and experiences.
  • FLEXIBILITY IN WORK ARRANGEMENTS IS REQUIRED.

  • German-Speaking Corporate Travel Resolution Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    At ABC Worldwide, we are committed to revolutionizing customer experiences and fostering a culture of excellence. We are seeking a motivated German-speaking Travel Resolution Specialist to join our dynamic, customer-centric environment.About the RoleWe are looking for a passionate individual who excels in providing exceptional service and embodies our core...

  • Travel Industry Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa Dante Personnel Full time

    Job Title: Travel Industry ExpertAbout Us:We are Dante Personnel, a reputable recruitment agency specializing in the travel and tourism industry. Our team of experts is dedicated to connecting top talent with exciting job opportunities.Salary:Our estimate for this role is R800,000 - R1,200,000 per annum, based on industry standards and location.Job...

  • Travel Coordinator Expert

    1 month ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    Job Title: Travel Coordinator ExpertJob Summary: We are seeking a highly skilled Travel Coordinator Expert to join our team at Time Personnel. As a key member of our team, you will be responsible for coordinating travel arrangements for our clients and employees, ensuring seamless and efficient travel experiences.Responsibilities:Coordinate travel...

  • German-Speaking Travel Complaint Resolution Specialist

    2 months ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German-Speaking Travel Complaint Resolution Specialist (EU Corporate Travel)We are seeking a highly motivated and detail-oriented German-speaking Travel Complaint Resolution Specialist to join our team in a dynamic, customer-centric environment. As a key member of our Corporate Travel department, you will play a vital role in resolving complaints...

  • Travel Consultant Expert

    1 month ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job DescriptionOur client, a leading travel company, is seeking a skilled Travel Consultant to join their team. The ideal candidate will have a passion for travel and a customer-centric approach.Key Responsibilities:Build and maintain strong relationships with customersDesign and sell customized travel itinerariesProvide expert advice on destinations, visa...

  • Africa Safari Travel Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title:Africa Safari Travel ExpertCompany Overview:ABC Worldwide is a leading travel company specializing in African safaris. We offer unique and unforgettable experiences to our clients, and we are seeking a highly skilled Africa Safari Travel Expert to join our team.Estimated Salary:$60,000 - $80,000 per annum, depending on experienceJob Description:We...

  • Travel Experience Expert

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Welcome to our team of dedicated professionals at Career Custodians! We're excited to announce a new opportunity for a Travel Consultant to join our dynamic team.About the Role:We're seeking a highly skilled and experienced Travel Consultant to provide exceptional service to our clients. As a key member of our team, you'll be responsible for understanding...

  • Travel Consultant

    2 months ago

    Cape Town, Western Cape, South Africa Cullinan Holdings Full time

    Pentravel, a division of Cullinan Holdings, is seeking a skilled Travel Consultant to join their team in Cape Town. As a Travel Consultant, you will be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all components of their trips.Key Responsibilities:Build and maintain strong...

  • Expert Travel Itinerary Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Cullinan Holdings Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Expert Travel Itinerary Specialist to join our team at Cullinan Holdings in Cape Town. As an integral part of our Pentravel division, you will be responsible for crafting bespoke travel experiences that exceed our clients' expectations.

  • Senior Travel Coordinator Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    We are seeking an accomplished Travel Coordinator to work with us in Cape Town. The ideal candidate will possess a degree or diploma in Tourism, Hotel Management, or Events Management, and at least 5 years' experience in the travel industry.Key responsibilities include crafting personalized travel itineraries for FIT clients, ensuring seamless execution of...

  • Travel Expert with a Passion for Adventure

    3 weeks ago

    Cape Town, Western Cape, South Africa Cullinan Holdings Full time

    Pentravel Travel Consultant RoleWe are seeking a dynamic and customer-oriented Travel Consultant to join our E-commerce team in Bellville, Cape Town. As a Pentravel Travel Consultant, you will be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all components of their trips.Key...

  • Expert Travel Sales Professional

    4 weeks ago

    Cape Town, Western Cape, South Africa Intercon Recruitment Full time

    Job DescriptionWe are seeking an Expert Travel Sales Professional to join our team at Intercon Recruitment. As a leisure travel consultant, you will be responsible for providing exceptional customer service and sales support to clients.About the Role:Assist clients in planning and booking their leisure travel arrangementsProvide expert advice on...

  • Spanish Travel Experience Expert

    2 months ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    Job DescriptionWe are seeking a highly skilled and experienced Spanish Travel Experience Expert to join our dynamic team at Rhino Africa. As a vital member of our Spanish Sales Team, you will be responsible for creating exceptional travel experiences for our clients from the Spanish market.The ideal candidate will have a minimum of 2-5 years of experience in...

  • Global Travel Solutions Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Job DescriptionWe are seeking a highly skilled Global Travel Solutions Expert to join our team at Red Ember Recruitment (PTY) Ltd.Company Overview:Our company specializes in providing exceptional travel services to clients, and we require an expert to manage a portfolio of existing clients and accounts.Salary Range:R450,000 - R550,000 per annum, depending on...

  • Luxury Travel Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Exceptional Opportunity for a Travel EnthusiastTen Lifestyle Group, a leading global luxury concierge service, is seeking an experienced and passionate Luxury Travel Consultant to join its vibrant travel team.As a key member of our German-speaking team, you will be responsible for delivering exceptional customer service, designing bespoke leisure travel...

  • High-End Travel Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Ten Lifestyle Group, a global luxury concierge service, is seeking an experienced High-End Travel Expert to join its dynamic team in South Africa. This role offers a unique opportunity to provide world-class travel services to High-Networth (HNW) and UHNW clients.The successful candidate will be responsible for advising customers on leisure travel options,...

  • German Language Expert for Travel Solutions

    4 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Black Pen Recruitment seeks a highly skilled German Language Expert to join our team as a Travel Consultant.About the RoleWe are looking for an experienced professional with excellent communication skills in German to support UK businesses with their travel requirements.The ideal candidate will have a deep understanding of the travel industry and be able to...

  • Expert Travel Planner

    4 weeks ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job OverviewStatus Staffing is seeking a dynamic and customer-orientated travel consultant to join their e-commerce team in providing expert advice to travelers while creating bespoke travel itineraries.This role requires a recent professional profile photo to accompany the application. Key details of the employment include: EMPLOYMENT TYPE : Permanent,...

  • Travel Industry Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa CME Recruitment Full time

    Job Description:We are seeking a skilled Travel Industry Expert to join our team as a MICE Specialist in Cape Town. As an Inbound Groups and Incentives Consultant, you will play a crucial role in delivering creative and personalized services for unforgettable journeys.Key Responsibilities:Develop and implement effective strategies for Inbound Groups and...

  • Travel Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Cullinan Holdings Full time

    Pentravel, a division of Cullinan Holdings, is looking for a skilled Travel Consultant to help travelers plan their perfect trips. As a Travel Consultant, your main responsibility will be to provide expert advice and build strong relationships with customers to ensure repeat business and referrals.Key Responsibilities:Design and sell customized travel...