Customer Service Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa WNS Global Services Full time
Job Description:

We are seeking a skilled Customer Service Specialist to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional communication solutions to our clients.

Key Responsibilities:
  • To provide tailored product and service solutions to customers by identifying their needs and preferences.
  • To actively grow client markets, resulting in increased revenue and improved customer satisfaction.
Requirements:

To excel in this role, you will require:

  • At least 6 months of experience in sales or customer service as a call center agent.
Essential Skills:
  • Customer Care
  • Numeracy
  • Products
  • Telephone Etiquette
  • Stress Tolerance
  • Multi-tasking
  • Processing Speed
  • Comprehension
  • Selling Techniques
  • Interpersonal
  • Communicating
  • Listening Skills
  • Computer Applications
  • Problem Solving
  • Time Management
  • Reading & Writing
  • Information Locating
Qualifications:

Please note that you must hold a Matric or equivalent qualification.

About the Role:

This is a full-time position with a competitive salary range of $45,000 - $60,000 per annum, depending on experience and location. We offer a dynamic work environment with opportunities for growth and development.



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