Automotive Customer Service Specialist

2 months ago


Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time
Job Title: Service AdvisorDescription

We are seeking a highly skilled Service Advisor to join our team at Bonafide Human Capital (Pty) Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service to our clients.

Key Responsibilities

  • Provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles.
  • Act as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered.
  • Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
  • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner.
  • Maximize customer awareness of all products and services available.
  • Create collaborative internal and external partnerships to expedite service delivery.
  • Schedule appointments, answer phones, and handle queries.
  • Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
  • Maintain excellent standards of departmental administration, including service sheets, invoices, job cards, warranty claims, authorisation, etc.
  • Maintain customer database with contact details and information.
  • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
  • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
  • Ensure customer complaints are effectively managed via relevant CRM system/s.
  • Maintain and further develop own personal knowledge base in order to remain current and relevant.
  • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
  • Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Requirements

  • Matric
  • Valid, unendorsed driver's license and the ability to competently and legitimately drive.
  • Computer literate
  • Knowledge of dealership policies and procedures is essential.
  • Knowledge of competitive motor industry.
  • Basic mathematical ability (numeracy)
  • Knowledge of relevant operating systems would be an advantage.
  • Multilingual with languages generally spoken across the area and customer base is necessary.
Essential Skills and Attributes

  • Highly self-motivated, energetic and able to maintain a positive outlook.
  • Ethical
  • Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer's warranty, dealership services, OEM updates, etc.
  • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
  • A team player
  • Reliable
  • Results driven and customer orientated


  • Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

    About UsBonafide Human Capital (Pty) Ltd is a leading provider of automotive services, committed to delivering exceptional customer experiences.


  • Durban, KwaZulu-Natal, South Africa WeBuyCars Full time

    Are you a detail-oriented and results-driven professional with a passion for the automotive industry?About UsWeBuyCars is a leading player in the used vehicle market, committed to providing exceptional service to our customers.Job DescriptionWe are seeking an experienced Automotive Acquisition Specialist to join our team. As a key member of our buying team,...


  • Durban, KwaZulu-Natal, South Africa Signa Opportunity Full time

    Job OverviewWe are seeking a highly skilled Automotive Quality Assurance Specialist to join our team at Signa Opportunity. This role is an excellent opportunity for individuals who are passionate about ensuring high-quality customer service and vehicle standards.


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    **About Us**Bosch Umhlanga is a leading automotive service provider in Umhlanga, South Africa.We are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.The ideal...


  • Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

    About Bonafide Human CapitalWe are a reputable automotive dealer based in Pinetown, seeking an experienced Service Advisor to provide exceptional customer service and drive sales growth.Job DescriptionRole Summary:The Service Advisor is the primary interface between our technical team and customers. They will be responsible for providing accurate estimates,...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    About Bosch UmhlangaBosch Umhlanga is a leading provider of automotive services, dedicated to delivering exceptional experiences to our customers.As a Service Advisor, you will play a vital role in ensuring customer satisfaction by providing expert guidance and support throughout the vehicle service process.


  • Durban, KwaZulu-Natal, South Africa FIREFLY Full time

    Job DescriptionFIREFLY is seeking a skilled Customer Service Specialist to manage a high volume of incoming and outgoing calls. Key responsibilities include generating red alerts and escalating issues to management, building trust with customers through interactive communication, and obtaining accurate information using company-provided tools. The ideal...


  • Durban, KwaZulu-Natal, South Africa West Coast Personnel Full time

    West Coast Personnel is seeking a skilled Automotive Sales Specialist to manage sales within a defined territory, representing our brand and delivering exceptional service to customers in KwaZulu-Natal, Eastern Cape, and Gauteng.Key Responsibilities:Manage and develop sales territory to achieve sales targets and ensure timely service.Bid on new business...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    Job Title: Service AdvisorCompany: Bosch UmhlangaJob Type: Full-timeJob Summary:A highly motivated and customer-focused Service Advisor is required to join our dynamic team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the...


  • Durban, KwaZulu-Natal, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Job Summary:A highly motivated and customer-focused Service Advisor is sought by Bonafide Human Capital (Pty) Ltd to provide exceptional service experience to customers in the automotive vehicle industry. The successful candidate will act as an interface between technical teams and customers, ensuring cost-effective repairs and quality service delivery.The...


  • Durban, KwaZulu-Natal, South Africa WeBuyCars Full time

    Job SummaryWe are seeking an experienced Automotive Acquisition Specialist to join our team at WeBuyCars. In this role, you will be responsible for purchasing high-quality vehicles at the right price.About UsWeBuyCars is a unique company with a foundation built on attention to detail and customer satisfaction. Our ideal candidate will have strong negotiation...


  • Durban, KwaZulu-Natal, South Africa MPRTC Full time

    Job Description:We are seeking an experienced Parts Sales Specialist to join our team at MPRTC. This is a challenging and rewarding role that requires strong interpersonal skills, product knowledge, and the ability to work in a fast-paced environment.About the Role:This position involves selling automotive parts and accessories to customers, both over the...


  • Durban, KwaZulu-Natal, South Africa Neptune Full time

    Job Title: Senior Automotive Repair SpecialistWe are seeking a highly skilled Senior Automotive Repair Specialist to join our team at Neptune's King Shaka Depot in the Workshop.About the Role:The ideal candidate will be responsible for ensuring high-quality repairs within our vehicle repair workshop, working effectively under pressure and demonstrating...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    **About the Role**We are seeking a skilled Service Advisor to join our team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.You will work closely with technicians, parts personnel, and customers to...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    Job OverviewBosch Car Service Umhlanga is seeking an experienced and driven leader to manage the Operations and Service Departments of our service center. The ideal candidate will have a deep understanding of the motor industry, strong leadership skills, and the ability to manage a team that delivers world-class service.Key Responsibilities:Operational and...


  • Durban, KwaZulu-Natal, South Africa Telebest Full time

    Job Title: Electrical Installation SpecialistWe are seeking an experienced Electrical Installation Specialist to join our team at Telebest in the automotive industry.Key Responsibilities:Installation of electrical systems and equipment in a fast-paced automotive environmentMaintenance of high voltage systems and substationsPanel re-wiring and data cable...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    In this challenging role as an Automotive Manufacturing Supervisor - Equipment Specialist, you will be responsible for overseeing the execution of maintenance tasks, repairs, and installations of facilities, equipment, and machines in an automotive/steel manufacturing setting.Required Skills and Qualifications:Relevant National N6 Diploma or equivalent...


  • Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job Description:We are seeking a skilled Customer Service Specialist to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional communication solutions to our clients.Key Responsibilities:To provide tailored product and service solutions to customers by identifying their needs and...


  • Durban, KwaZulu-Natal, South Africa Gap Consulting Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Project Specialist to join our team at Gap Consulting. This is an exciting opportunity for an individual with extensive experience in the Automotive Manufacturing Industry.The ideal candidate will possess a strong background in project management, engineering, or business administration,...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    Job OverviewBosch Car Service Umhlanga seeks an experienced Branch Manager to lead the Operations and Service Departments. The ideal candidate has a deep understanding of the motor industry, strong leadership skills, and experience managing a team that delivers world-class service.Key ResponsibilitiesOperational and Service Leadership:Oversee day-to-day...