Customer Service Representative

2 weeks ago


Durban, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Limited Full time
Job Title: Senior Client Liaison Specialist

Momentum Metropolitan Holdings Limited

Job Description:

The estimated annual salary for this role is approximately R250,000 - R320,000 based on national averages in South Africa. This compensation is subject to change and may not reflect the company's actual budget.

About the Role:
  • This is an exciting opportunity to join a dynamic team as a Senior Client Liaison Specialist where you will be responsible for providing exceptional customer service and building strong relationships with clients.
Responsibilities:INTERNAL PROCESS
  • Engage with clients through various channels to resolve queries efficiently and effectively within agreed timeframes.
  • Take ownership of complaints and ensure timely resolution to maintain high client satisfaction levels.
  • Provide accurate information and documentation as required, adhering to policy guidelines.
  • Capture and update client data on relevant systems, ensuring accuracy and completeness.
  • Meet administrative and reporting requirements within stipulated deadlines.
  • Adhere to legislative and compliance requirements in service processes.
  • Identify and report process and system failures to enhance client experience.
CLIENT
  • Investigate client inquiries and provide timely feedback to ensure client satisfaction.
  • Educate clients on policies and procedures to improve their understanding and experience.
  • Escalate complex issues to relevant departments or stakeholders.
  • Develop and maintain relationships with clients and internal/external stakeholders.
  • Deliver against service level agreements and overall customer targets.
FINANCE
  • Contribute to financial planning within your area of responsibility.
  • Identify opportunities to enhance cost-effectiveness and operational efficiency.
  • Manage resources under your control with due respect.
  • Provide input into risk identification processes and communicate recommendations appropriately.

Please note that this is an estimate, and salaries can vary based on factors like location, experience, and qualifications.



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