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Customer Service Representative

2 months ago

Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

Job Title: Service Advisor

Company: Bosch Umhlanga

Job Type: Full-time

Job Summary:

A highly motivated and customer-focused Service Advisor is required to join our dynamic team at Bosch Umhlanga. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process. You will work closely with technicians, parts personnel, and customers to coordinate and deliver efficient and reliable automotive services.

Key Responsibilities:

  • Greets customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
  • Lists attentively to customer concerns, documenting and communicating information accurately.
  • Schedules appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
  • Consults with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
  • Coordinates the workflow of vehicles, ensuring timely completion of service and repairs.
  • Collaborates with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.
  • Provides accurate and transparent cost estimates to customers, obtaining necessary approvals before initiating work.
  • Updates customers on the progress of their vehicle service, addressing any questions or concerns promptly.
  • Maintains organized records of customer interactions, service history, and vehicle information using relevant software systems.
  • Processes payments and invoices accurately, ensuring all financial transactions are handled efficiently.
  • Maintains a clean and organized work environment, adhering to safety and quality standards.
  • Stays up-to-date with industry advancements, manufacturer specifications, and service techniques through ongoing training and professional development.


Requirements:

  • High school diploma or equivalent qualification.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficiency in computer systems and software, including automotive service management software.
  • Solid understanding of automotive systems and components, as well as general vehicle maintenance.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • A customer-centric mindset, with a genuine desire to provide exceptional service.
  • Basic knowledge of financial transactions and invoicing processes.
  • Valid driver's license.


Preferred Qualifications:

  • Formal automotive service advisor or technician training/certification.
  • Experience working with Bosch automotive products or services.


Important Note: This job description is intended to outline the general responsibilities and qualifications for the Service Advisor position at Bosch Umhlanga. It is not exhaustive and may be subject to change or modification based on business needs.