Technical Services IT Service Management Specialist
2 months ago
We are seeking a skilled Technical Services IT Service Management Specialist to join our ITSM consulting team. The ideal candidate will have in-depth knowledge of CA Service Management (CA SM) and strong consulting, technical, and problem-solving skills.
Key Responsibilities:
- Provide expert guidance and technical consulting services in the design, configuration, and implementation of CA Service Management solutions for clients.
- Customize and tailor CA Service Desk Manager (CA SDM), CA Service Catalog, and other modules based on client needs.
- Work with clients to gather requirements, design technical solutions, and develop implementation plans.
- Troubleshoot and resolve complex technical issues related to CA SM, ensuring timely resolution and minimal client downtime.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent work experience).
- 3-5 years of experience in a technical consulting role related to CA Service Management or other ITSM solutions.
- 3+ years of experience working with CA Service Management (CA SM), including configuration, implementation, and troubleshooting.
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