IT Support Desk Coordinator
2 weeks ago
The purpose of this role is to provide exceptional customer service and technical support to our clients.
Key responsibilities include:
- Receiving and resolving customer inquiries and issues via phone, email, and in-person.
- Coordinating and prioritizing service tickets to ensure timely resolution.
- Providing continuous status updates to customers to ensure satisfaction.
- Escalating complex issues to senior technicians and resolving incidents.
- Maintaining a good working relationship with technical staff and ensuring tickets are closed within SLA.
- Assisting with customer queries and providing solutions to technical problems.
Requirements:
- Minimum 6 years' experience in the IT industry.
- Experience working on a support desk.
- Excellent communication and computer skills.
- Ticketing system knowledge.
- Valid driver's license and reliable transportation.
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