IT Support Desk Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa People Dimension Full time

The purpose of this role is to provide exceptional customer service and technical support to our clients.

Key responsibilities include:

  • Receiving and resolving customer inquiries and issues via phone, email, and in-person.
  • Coordinating and prioritizing service tickets to ensure timely resolution.
  • Providing continuous status updates to customers to ensure satisfaction.
  • Escalating complex issues to senior technicians and resolving incidents.
  • Maintaining a good working relationship with technical staff and ensuring tickets are closed within SLA.
  • Assisting with customer queries and providing solutions to technical problems.

Requirements:

  • Minimum 6 years' experience in the IT industry.
  • Experience working on a support desk.
  • Excellent communication and computer skills.
  • Ticketing system knowledge.
  • Valid driver's license and reliable transportation.


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