IT Support Desk Coordinator
3 weeks ago
The purpose of this role is to provide exceptional customer service and technical support to our clients.
Key responsibilities include:
- Receiving and resolving customer inquiries and issues via phone, email, and in-person.
- Coordinating and prioritizing service tickets to ensure timely resolution.
- Providing continuous status updates to customers to ensure satisfaction.
- Escalating complex issues to senior technicians and resolving incidents.
- Maintaining a good working relationship with technical staff and ensuring tickets are closed within SLA.
- Assisting with customer queries and providing solutions to technical problems.
Requirements:
- Minimum 6 years' experience in the IT industry.
- Experience working on a support desk.
- Excellent communication and computer skills.
- Ticketing system knowledge.
- Valid driver's license and reliable transportation.
-
Support Desk Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timePosition OverviewWe are seeking a skilled and experienced Support Desk Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed service...
-
Front Desk Coordinator
6 days ago
Johannesburg, Gauteng, South Africa Ann Swann Personnel Full timeJob Title: Front Desk CoordinatorWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at Ann Swann Personnel.Job Summary:The Front Desk Coordinator will be responsible for providing exceptional customer service, managing incoming calls, and maintaining the reception area. This is an excellent opportunity for a motivated...
-
IT Service Desk Coordinator
12 hours ago
Johannesburg, Gauteng, South Africa People Dimension Full timeJoin People Dimension, a dynamic and innovative company, as we seek an experienced IT Service Desk Coordinator to lead our technical support team.**Job Summary:**We are looking for a highly skilled and organized individual to coordinate and prioritize service tickets, manage them through to completion, and ensure customer satisfaction.The successful...
-
Front Desk Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Oxyon People Solutions Full timeJob SummaryWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at Oxyon People Solutions.Key ResponsibilitiesProcess and prepare various documents, including memos, correspondence, and travel vouchers.Provide administrative support by performing tasks such as proofreading, transcribing, and operating office...
-
Front Desk Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeKey Responsibilities:Answering and directing telephone calls in a professional manner.Providing exceptional customer service and addressing customer queries in a timely and efficient manner.Managing data, records, and reports in various formats, ensuring accuracy and confidentiality.Handling correspondence and communications in a professional and...
-
Spa Front Desk Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa Centre Recruit Consultants Full timeKey Responsibilities:Manage front desk operations to ensure seamless guest experienceCoordinate with spa staff to maximize revenue and efficiencyProvide exceptional customer service and supportProcess guest reservations and paymentsMaintain accurate records and reportsRequirements:Minimum 2-3 years of experience in a hotel or spa environmentAbility to work...
-
Technical Support Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeJob Title: Support Desk Co-OrdinatorWe are seeking an experienced Support Desk Co-Ordinator to join our Operations Division, Division 4. The primary role is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed...
-
Reception Desk Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa Forbtech Pty Ltd Full timeJob SummaryWe are seeking a highly organized and professional Reception Operator to manage our front desk and provide exceptional customer service. As the first point of contact for our clients, visitors, and staff, you will be responsible for creating a positive and welcoming experience.Key ResponsibilitiesGreet visitors, clients, and staff in a friendly...
-
Front Desk Support Associate
5 days ago
Johannesburg, Gauteng, South Africa HR Genie Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Support Associate to join our team at HR Genie. As a key member of our front-line staff, you will be the first point of contact for our members, providing exceptional service and support to ensure their needs are met.Main Responsibilities:Provide warm and welcoming greetings to all...
-
Help Desk Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Quick2Start Full timeAbout the RoleWe are seeking a skilled Help Desk Support Specialist to join our team at Quick2Start. As a key member of our technical support team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our clients' IT systems.Key ResponsibilitiesProvide timely and effective technical support to...
-
Support Services Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa People Dimension Full timeThe purpose of this role is to provide exceptional customer service and ensure seamless technical support to our clients.Key responsibilities include:Coordinating and prioritizing service tickets to ensure timely resolution.Providing continuous status updates to customers to maintain high satisfaction levels.Escalating complex issues to senior technicians...
-
IT Service Desk Team Member
2 weeks ago
Johannesburg, Gauteng, South Africa IT Naledi Solutions Full timeWe are seeking a skilled IT Service Desk Team Member to join our team at IT Naledi Solutions. This role involves managing and resolving customer IT issues, maintaining accurate records, and collaborating with technical teams to resolve complex problems.The ideal candidate will have excellent communication and problem-solving skills, with a strong...
-
Service Desk Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timeJob Title: Service Desk AgentAt Liham Consulting Pty (Ltd), we are seeking a highly skilled and experienced Service Desk Agent to join our team.Key Responsibilities:Respond to service requests and incidents reported via various channels.Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.Assist users...
-
Temporary Front Desk Associate
12 hours ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full time**Job Overview:**We are seeking a highly skilled and organized Temporary Front Desk Associate to join our team at Isilumko Staffing.As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients and employees.The ideal candidate will have previous experience in a receptionist or...
-
Help Desk Specialist
5 days ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time**Job Overview**We are seeking a highly skilled Help Desk Specialist to join our team at Liham Consulting Pty (Ltd). As a Help Desk Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.The ideal candidate will possess excellent communication skills, a strong understanding of IT systems, and...
-
Front Desk Operations Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full timeAbout Four Seasons:At Four Seasons, we strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by embracing a world-class employee experience and company culture.About the Location:Perched on a hillside overlooking...
-
Technical Support Operations Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeWe are seeking a skilled Technical Support Operations Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff.Key Responsibilities:Ticket Management: Receive calls and inquiries from clients,...
-
Service Desk Analyst
4 weeks ago
Johannesburg, Gauteng, South Africa Isle of Man Government Full timeAbout the RoleThe Isle of Man Government is seeking a skilled Service Desk Analyst to join our Customer Experience Team in Government Technology Services. As a Service Desk Analyst, you will be responsible for providing exceptional support to our customers for all IT-related issues.You will be the first point of contact for customers, responding to their...
-
IT Service Desk Manager
3 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implementing and managing change to improve service deliveryDeveloping,...
-
IT Service Desk Manager
4 weeks ago
Johannesburg, Gauteng, South Africa IOCO Full timeWe are seeking a skilled IT Service Desk Manager to support our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implementing and managing change to improve service deliveryDeveloping,...