Front Desk Support Associate

1 month ago


Johannesburg, Gauteng, South Africa HR Genie Full time

Job Summary:


We are seeking a highly skilled and customer-focused Front Desk Support Associate to join our team at HR Genie. As a key member of our front-line staff, you will be the first point of contact for our members, providing exceptional service and support to ensure their needs are met.



Main Responsibilities:

  • Provide warm and welcoming greetings to all members, ensuring they feel valued and appreciated.
  • Deliver exceptional customer service assistance, responding promptly to queries and resolving issues efficiently.
  • Conduct group exercise classes with enthusiasm and energy, promoting a positive and engaging experience for members.


Key Performance Areas:

  • Answering telephones in a professional and timely manner.
  • Demonstrating a customer service-driven mindset, consistently striving to exceed member expectations.
  • Efficiently assisting and resolving queries, providing accurate information and solutions.
  • Greeting and accessing members, ensuring a seamless and secure experience.
  • Providing members with a positive first impression, setting the tone for a successful membership journey.
  • Ensuring the reception area is effectively and efficiently controlled, maintaining a clean and organized environment.
  • Demonstrating superior communication skills, both written and verbal.


Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Basic PC literacy, with proficiency in Microsoft Office Suite.
  • A display of friendly and efficient qualities that reflect the HR Genie way, embodying our values and mission.
  • Flexibility to work varying shifts, including evenings and weekends.
  • Possess high energy levels, with a contagious enthusiasm for delivering exceptional service.
  • Previous experience within a front desk or welcome desk position is an added advantage.
  • Reliable transportation to and from work, with flexibility to adapt to changing schedules.


Compensation and Benefits:


We offer a competitive salary range of $45,000 - $55,000 per annum, commensurate with experience, plus benefits including health insurance, retirement plan, and paid time off.



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