Technical Support Operations Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa Capital Recruit Full time

We are seeking a skilled Technical Support Operations Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff.

Key Responsibilities:

  • Ticket Management: Receive calls and inquiries from clients, accurately document the issue, and create a support ticket in the system. Delegate the ticket to the available and most appropriate technician based on the nature of the issue.
  • Follow-up and Coordination: Monitor the progress of tickets and ensure they are handled within the timeline. Keep a tight rein on technicians to prevent any service level agreement breaches.
  • Customer Communication: Initiate contact with customers to update them on their issue's status, escalate matters when necessary, and ensure incidents are resolved to the customer's satisfaction.
  • Relationship Management: Maintain a positive working relationship with technical staff and customers, ensuring continuous communication and satisfaction.
  • Maintenance Schedules: Oversee and maintain customer maintenance schedules.
  • Quality Control: Regularly follow up and review completed tickets to ensure quality service delivery.
  • Reporting: Maintain accurate records and reports on ticket handling, resolution statistics, and customer feedback.

Key Performance Indicators (KPIs):

  • Coordinating and prioritizing service tickets efficiently.
  • Ensuring no tickets are breached and are closed within service level agreements.
  • Continuous provision of status information to customers for satisfaction.
  • Maintaining high levels of service level agreement achievements across all priority levels.
  • Effective management of customer maintenance schedules.
  • Maintaining excellent customer service and relationships.

Skills and Qualifications:

  • Minimum 6 years of experience in the IT industry, with substantial experience on a Support Desk.
  • Proficient in computer skills and familiar with ticketing systems.
  • Excellent communication skills, both verbal and written.
  • Proven customer service training and skills.
  • Strong reporting and organizational skills, capable of managing technical team schedules according to ticket priorities.

Compensation:

  • R15,000 to R18,000 per month, depending on experience.


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job Title: Support Desk Co-OrdinatorWe are seeking an experienced Support Desk Co-Ordinator to join our Operations Division, Division 4. The primary role is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Support Ops Coordinator RoleIsilumko Staffing is seeking a highly motivated and organized Support Ops Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our business strategies.Key Responsibilities:Collaborate with external and internal stakeholders to improve the experience...


  • Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at IT Empowered Consulting (Pty) Ltd. In this role, you will provide end-user computer support, ensuring that all IT systems are managed, maintained, and repaired efficiently.Key responsibilities include:Managing and maintaining IT systems to ensure optimal performanceProviding...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    TalentCru is seeking an experienced Business Operations Coordinator to join our team in the telecommunications industry. This 12-month contract role offers a competitive salary of $85,000 per year.Job Description:The Business Operations Coordinator will provide comprehensive support to the technical operations management team, focusing on back-office...


  • Johannesburg, Gauteng, South Africa IT Empowered Consulting (Pty) Ltd Full time

    Job SummaryAs a Technical Support Specialist at IT Empowered Consulting (Pty) Ltd, you will play a crucial role in providing expert computer support to our clients. Your primary responsibility will be to manage, maintain, and repair IT systems, ensuring seamless operations and minimizing downtime. You will also be responsible for maintaining the company's...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Position OverviewWe are seeking a skilled and experienced Support Desk Coordinator to join our Operations Division. The primary role of this position is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved within the agreed service...


  • Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Job SummaryWe are seeking an experienced IT Helpdesk Technician to join our Elite Search and Selection team. The successful candidate will be responsible for providing 24/7 support and maintenance for our Microsoft Servers environment.ResponsibilitiesProvide 24x7 support and maintenance for Microsoft Servers environment.Resolve faults and troubleshoot...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Technical Operations ManagerWe are seeking a dedicated Technical Services Manager to oversee and enhance our technical operations at Network Recruitment. The ideal candidate will have a strong background in engineering and experience in managing technical services departments.Key Responsibilities:• Manage the technical services department,...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    TalentCru is seeking a highly skilled Back-office Operations Coordinator to join our team in the telecommunications industry. This role will involve providing comprehensive back-office support to the technical operations management team, including managing coordination and communication among various subject matter experts, and handling administrative tasks...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Business Operations CoordinatorWe are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team at Network Recruitment. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our office.Key Responsibilities:Oversee office operations, supplies, and...


  • Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Sales Support and Administrative DutiesWe are seeking a highly organized and detail-oriented Sales Support and Administrative Assistant to join our team at Michelle Taylor Recruitment. As a key member of our sales team, you will provide administrative support to the Technical Sales Director and assist in the preparation of sales proposals, contracts, and...


  • Johannesburg, Gauteng, South Africa People Dimension Full time

    The purpose of this role is to provide exceptional customer service and ensure seamless technical support to our clients.Key responsibilities include:Coordinating and prioritizing service tickets to ensure timely resolution.Providing continuous status updates to customers to maintain high satisfaction levels.Escalating complex issues to senior technicians...


  • Johannesburg, Gauteng, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The person in this role is responsible for overseeing technical training and computer center operations in the Global Education Center (GEC). This role aims to help students become disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. This position reports to the GEC Manager for computer center operations and provides...


  • Johannesburg, Gauteng, South Africa Cre8work Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to support our courier operations as an In-House Administrator at Cre8work.About the RoleThis role involves handling daily administrative tasks, ensuring smooth daily operations, and assisting in coordinating deliveries and shipments. You will be responsible for:Administrative...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Network Recruitment is seeking a dedicated Technical Services Manager to oversee and enhance our technical operations. Key Responsibilities:Manage the technical services department, ensuring optimal performance of medical equipment and facilities.Oversee maintenance, repair, and calibration of medical devices.Collaborate with clinical and administrative...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Team Lead to join our Operations Division. The primary role of the Technical Support Team Lead is to act as the first point of contact for our clients, efficiently managing and delegating support tickets to the appropriate technical staff, and ensuring these tickets are resolved...


  • Johannesburg, Gauteng, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    Job SummaryThe Technical Training/Computer Center Coordinator is responsible for ensuring the smooth operation of the Global Education Center's computer operations center, including setting up and managing computers and the computer network to ensure they are operating properly and maintaining consistent internet availability.Key ResponsibilitiesDevelop and...


  • Johannesburg, Gauteng, South Africa Sydsen Uthintane (Pty) Ltd Full time

    Job DescriptionWe are seeking a skilled Technical Training Coordinator to join our team at Sydsen Uthintane (Pty) Ltd.About the RoleThis is an exciting opportunity for a detail-oriented and organized individual with excellent communication skills to coordinate and deliver technical training programs for both internal teams and clients.Key...


  • Johannesburg, Gauteng, South Africa HR Genie Full time

    Role Summary: We are seeking a highly skilled and experienced Technical Manager to lead the technical operations within our Agriculture Division. This role requires strong leadership and strategic thinking to enhance agricultural productivity through resource optimization and innovative solutions.About the Role: As the Head of Technical Division, you will be...


  • Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Job Title: IT Infrastructure Technical CoordinatorWe are seeking a highly skilled IT Infrastructure Technical Coordinator to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. This is a fixed-term contract opportunity for 7 months.About the RoleThe successful candidate will be responsible for managing the planning,...