Service Desk Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time
Job Title: Service Desk Agent

At Liham Consulting Pty (Ltd), we are seeking a highly skilled and experienced Service Desk Agent to join our team.

Key Responsibilities:

  • Respond to service requests and incidents reported via various channels.
  • Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Accurately log and track all incidents and service requests in the ticketing system.
  • Follow up with customers to ensure issues are resolved and service levels are maintained.
  • Monitor and manage service desk queues, ensuring that all tickets are managed within established SLAs.
  • Communicate effectively with clients and internal teams to keep them informed of ticket status and progress.
  • Install and configure software and hardware.
  • Perform basic network troubleshooting and diagnostics.
  • Assist with user onboarding and offboarding processes, including setting up accounts and workstations.
  • Identify recurring issues and suggest improvements to processes and systems.

Requirements:

  • Must have Matric - Senior Certificate.
  • Must have minimum of 2-3 year's experience.
  • Must have experience with service desk ticketing systems and remote support tools.
  • Must have CompTIA A+ and CompTIA N+ certificates.
  • Must have ITIL Foundation Certificate.
  • Must be Microsoft Certified: Modern Desktop Administrator Associate.
  • Must be Microsoft Certified: Azure Fundamentals.


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