Support Services Coordinator
2 weeks ago
The purpose of this role is to provide exceptional customer service and ensure seamless technical support to our clients.
Key responsibilities include:
- Coordinating and prioritizing service tickets to ensure timely resolution.
- Providing continuous status updates to customers to maintain high satisfaction levels.
- Escalating complex issues to senior technicians and resolving incidents promptly.
- Answering and evaluating incoming requests from clients, prioritizing their needs, and providing solutions.
- Fostering strong relationships with technical staff and maintaining a smooth workflow.
- Closing tickets within agreed Service Level Agreements and maintaining accurate records.
- Managing customer maintenance schedules and keeping them informed about call status.
Minimum requirements include:
- At least 6 years of experience in the IT industry.
- Proven track record in support desk operations.
- Excellent communication and computer skills.
- Ticketing system knowledge and experience.
- A valid driver's license and reliable transportation.
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