Support Services Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa People Dimension Full time

The purpose of this role is to provide exceptional customer service and ensure seamless technical support to our clients.

Key responsibilities include:

  • Coordinating and prioritizing service tickets to ensure timely resolution.
  • Providing continuous status updates to customers to maintain high satisfaction levels.
  • Escalating complex issues to senior technicians and resolving incidents promptly.
  • Answering and evaluating incoming requests from clients, prioritizing their needs, and providing solutions.
  • Fostering strong relationships with technical staff and maintaining a smooth workflow.
  • Closing tickets within agreed Service Level Agreements and maintaining accurate records.
  • Managing customer maintenance schedules and keeping them informed about call status.

Minimum requirements include:

  • At least 6 years of experience in the IT industry.
  • Proven track record in support desk operations.
  • Excellent communication and computer skills.
  • Ticketing system knowledge and experience.
  • A valid driver's license and reliable transportation.


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