Customer Service Coordinator

4 days ago


Midrand, Gauteng, South Africa Autorecruit Full time

The ideal candidate for our Automotive Client Relationship Specialist position will be a skilled communicator who can build rapport with clients and provide exceptional customer service. Key responsibilities include:

Job Description:
  • Initial client consultations to discuss vehicle damage and repair requirements.
  • Accurate preparation and presentation of repair estimates and quotes.
  • Ongoing updates to clients on repair progress and prompt addressal of inquiries.
  • Support for clients with insurance claims and coordination with insurance adjusters.
  • Final inspections to ensure high-quality repairs.
  • Clients educated on the repair process and vehicle maintenance.
  • Effective resolution of customer complaints through feedback implementation.
  • Nurturing strong client relationships for repeat business and referrals.
  • Record-keeping and scheduling management.
  • Additional services promotion.

Required qualifications include excellent communication and interpersonal skills, a positive attitude, and attention to detail. Previous experience in customer service or the automotive industry is advantageous.



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