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Customer Service Agent
2 weeks ago
The Sales Team Coordinator will play a key role in ensuring that all moving cancellation requests are processed efficiently and effectively. This will involve collecting, capturing, analyzing and processing all requests, as well as managing diaries for sales consultants and scheduling system removals.
Main Responsibilities:- To receive and process moving cancellations
- Qualify and call on all new leads
- Attempt to book appointments with both RELOC/RECON Customers.
- Schedule appointments in Sales Consultants diaries
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Computer literate (MS Office, Listener, Outlook, Internet)
- Customer focused
- Driven for results
- Ability to achieve set goals
- Excellent communication skills (verbal & written)
- Manage conflict & problem-solving skills
- Interpersonal skills
- Listening skills
- Initiative
- Adaptability
- Stress tolerance
- Self Motivated
- Passion for Service Excellence
- Ability to multitask
- Able to work accurately & efficiently with attention to detail
