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Service Delivery Coordinator

2 weeks ago

Midrand, Gauteng, South Africa Globevest Placements (Pty) Ltd. Full time
Role Overview

Globevest Placements (Pty) Ltd. seeks an experienced Service Delivery Coordinator to oversee the Call Centre team and drive customer satisfaction.

Key Responsibilities:
  1. Sourcing, developing, and supporting high-performing Call Centre Agents.
  2. Driving sales and service growth through collaboration with internal stakeholders.
  3. Identifying and implementing process improvements to enhance operational efficiency.
  4. Coaching and mentoring Call Centre Agents to achieve excellent performance.
  5. Providing actionable insights through data analysis and reporting.
  6. Ensuring adherence to quality standards in customer interactions.
  7. Cultivating a positive, engaging work environment that fosters customer satisfaction.
Qualifications and Requirements
  1. Minimum 3-5 years of Call Centre management experience, preferably in a supervisory role.
  2. Strong technical skills, including proficiency in call centre systems, customer portals, and Microsoft Office.
  3. Excellent written and verbal communication skills in English.
  4. Ability to drive sales growth and meet targets.
  5. Results-driven and analytical thinking.
  6. Effective teamwork and interpersonal skills.
  7. Ability to remain composed under pressure.
  8. Administrative expertise.