Client Services Coordinator

1 day ago


Midrand, Gauteng, South Africa Water Tower Group Full time

We are looking for a highly organized and detail-oriented individual to join our Water Tower Group team as a Client Services Coordinator. As a key member of our legal team, you will be responsible for handling client communication and assisting with case management.

Responsibilities:
  • Manage incoming calls, emails, and client inquiries in a professional and timely manner.
  • Schedule appointments, meetings, and consultations with clients and internal stakeholders.
  • Assist with client intake and gather necessary case details to ensure seamless processing.
  • Maintain and update case files and client records accurately and efficiently.
  • Track important deadlines, court dates, and follow-ups to ensure compliance and timely resolutions.
  • Provide general administrative support to the legal team, including document preparation and filing.
  • Ensure confidentiality and professionalism in all communications, both written and verbal.
Requirements:
  • Previous experience as a receptionist, legal assistant, or in a client-facing role is essential.
  • Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
  • Proficiency in Microsoft Office and case management software is required.
  • Ability to multitask and work independently in a remote setting, with minimal supervision.
  • Professional demeanor and excellent customer service skills, with a focus on delivering exceptional client experiences.


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