Customer Service Representative

7 days ago


Midrand, Gauteng, South Africa Datacentrix Full time
Job Description:

The Customer Service Representative is responsible for providing exceptional customer service to our clients. This includes capturing customer requests from various inbound sources into our Call Management System.

Responsibilities:

  • Analyze reported faults and complete detailed diagnostics
  • Resolve problems telephonically or via remote support
  • Ensure correct business practices and fixes are used to resolve reported faults
  • Maintain attentiveness and excellent communication at all times

Requirements:

  • Previous experience in desktop support
  • Excellent communication and analytical skills
  • Familiarity with Microsoft Office applications
  • Good understanding of software, application, and infrastructure components in an IT environment

We are committed to providing a positive and supportive work environment, where our employees can grow and develop their skills.



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