Customer Service Representative

4 days ago


Midrand, Gauteng, South Africa Workforce Group Full time
Company Overview

Welcome to Workforce Group, a leading provider of innovative workforce solutions. We are dedicated to delivering exceptional service to our clients and guests alike, with a focus on building long-term relationships based on trust, respect, and excellence.

As a Hotel Receptionist, you will be joining a talented team of professionals who share our passion for delivering outstanding results. Our company culture values collaboration, innovation, and continuous improvement, providing a stimulating and rewarding work environment.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Receptionist. In this role, you will be responsible for providing exceptional guest service, managing front-desk operations, and collaborating with other hotel departments to deliver a world-class experience.

Key Responsibilities

Your key responsibilities will include:

  • Welcoming and assisting guests, responding to their queries, and resolving any issues that may arise.
  • Managing reservations, check-in, and check-out processes, including handling cash transactions and credit card payments.
  • Maintaining accurate records of guest interactions, special requests, and preferences.
  • Collaborating with other hotel departments to ensure seamless delivery of services and exceeding guest expectations.
Requirements

To succeed in this role, you must have:

  • A high level of spoken and written English, with excellent communication and interpersonal skills.
  • Experience in hospitality, reception, or a similar customer-facing environment.
  • A proven track record of delivering exceptional customer service, with a focus on building strong relationships with guests.
  • The ability to work effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines.
  • Familiarity with Opera software or similar systems is an asset.


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