Customer Loyalty and Recovery Specialist
3 days ago
We are seeking a talented Customer Loyalty and Recovery Specialist to join our dynamic Life and Funeral Operations team. In this role, you will be responsible for developing and implementing strategies that optimize customer retention and collections processes from start to finish.
The successful candidate will have a strong understanding of customer behavior and market dynamics in the context of retention and collections, as well as excellent communication and interpersonal skills. They will be able to influence and collaborate effectively across all levels of the organization.
Key Responsibilities:
- Develop and implement strategies that optimize customer retention and collections processes
- Design and implement effective collection strategies to improve retention rates
- Manage collections processes, ensuring timely and efficient resolution of outstanding balances
- Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention
- Prepare regular reports and presentations on departmental performance and trends
Requirements:
- Matric qualification
- Relevant tertiary qualification (e.g., Business Administration, Finance) is an added advantage
- 5 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry
- Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team
Estimated Salary: $75,000 - $105,000 per year
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