Team Performance Expert

2 days ago


Johannesburg, Gauteng, South Africa iSON Xperiences Full time
Job Description:

iSON Xperiences is seeking a Team Performance Expert to lead our Contact Centre operations in Randburg. As a key member of our team, you will be responsible for driving exceptional customer experiences through effective team management, process optimization, and data-driven decision-making.

Key Responsibilities:
  • Develop and implement strategies to enhance customer engagement, retention, and loyalty.
  • Maintain accurate records and reports to track performance metrics, identify areas for improvement, and inform data-driven decision-making.
  • Foster a positive and inclusive work environment by providing coaching, feedback, and guidance to team members.
Requirements:
  • A minimum of 3 years of experience in leading or managing contact centre teams, with a proven track record of success.
  • Strong background in customer service, contact centre management, and technology platforms.
  • Excellent communication, leadership, and interpersonal skills to build strong relationships with stakeholders.
  • Able to motivate and inspire teams to achieve exceptional results.
What We Offer:
  • A salary of R450,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including medical aid and retirement fund contributions.


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