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Technical Help Desk Professional

2 weeks ago

Johannesburg, Gauteng, South Africa Ananzi Full time

About the Role

Ananzi is seeking an experienced Technical Help Desk Professional to join our team. The successful candidate will provide exceptional customer service, resolving technical issues and queries with ease. This role involves working collaboratively with cross-functional teams to identify and implement effective IT solutions.

Responsibilities and Duties
  • Provide first-line technical support via phone, email, and remote access tools.
  • Identify and troubleshoot hardware, software, and network-related issues.
  • Work closely with internal stakeholders to resolve complex IT problems.
  • Participate in training and development programs to enhance technical skills.
  • Document and track technical issues and resolutions for future reference.
Requirements and Qualifications
  • Degree in Computer Science, Information Technology, or related field.
  • Strong understanding of operating systems, hardware, and software.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.