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Service Desk Associate

1 week ago

Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full time
Job Description

We are seeking a highly skilled Service Desk Associate to join our team at Advanced Call Center Technologies, LLC. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

Main Duties
  1. Respond to customer inquiries and resolve issues via phone, email, and chat.
  2. Provide accurate and timely information to customers regarding products and services.
  3. Document customer interactions and update records as necessary.
Essential Skills
  • Associate's degree in Computer Science, Information Technology, or related field.
  • 1-2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.