Service Desk Agent

The Service Desk Manager oversees the daily activities of a team of NOC Engineers and NOC Administrators. This role focuses on providing excellent customer service by maintaining stable services and ensuring efficient communication workflow.Main ResponsibilitiesManage daily shift coordination and staff planningEnsure adherence to standard operating...

IT Service Desk Technician (Helpdesk 1st Line Support)Job PurposeService Desk Technician providing first-line support to Client Sites using Remote Tools.Duties and ResponsibilitiesValidate newly created tickets from all sources using Validation Matrixes.Validate customer details (contact customer if required).Validate first pass assessment of impact and...

Help Desk Manager Job Description:We are seeking a Help Desk Manager to join our team at Happy Elephant. As a Help Desk Manager, you will be responsible for managing the day-to-day activities of the help desk team, ensuring that technical support services are delivered efficiently and effectively.Key Responsibilities:Manage the help desk team, including...

We are seeking a highly skilled Help Desk Manager to lead our help desk team and provide exceptional technical support services to our clients.Key Responsibilities:Manage and coordinate the help desk team to ensure timely and effective resolution of client issuesDevelop and implement process improvements to enhance overall client satisfactionCollaborate with...

**Application Support Agent Job Description**Qetello Holdings is recruiting for an Application Support Agent to join our team. The successful candidate will be responsible for providing technical support to customers, identifying trends in customer issues, and recommending proactive solutions or process improvements.Key Responsibilities:Respond to customer...

A leading organisation is seeking a Service Desk Specialist to provide top-tier support in a fast-paced environment. This role is perfect for someone with strong technical skills, a problem-solving mindset, and a passion for delivering exceptional service.Key responsibilities include:Logging and managing support tickets efficiently.Handling inbound and...

Job title : ITS Service Desk LeadJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries Description of the role and purpose of the job:The IT Service Desk Lead plays a critical role in providing hands-on advanced technical support and acts as a first point of escalation. Responsible for...

This award-winning company is seeking a dedicated Customer Service Agent to be the cornerstone of its daily customer service operations. In this pivotal role, you will be at the heart of ensuring seamless interactions between members, merchants, and stakeholders, driving excellence in every aspect of service delivery.As a Customer Service Agent, you will...

About the RoleThe Technical Help Desk Professional will play a critical role in supporting our customers by resolving technical issues efficiently and effectively. You will work closely with our service desk and other support teams to achieve deliverables and ensure seamless customer experiences.

Position: Front Desk / Back Up TherapistLocation: Sandton AreaAre you looking for a new challenge working in a very busy upmarket Dr's Clinic? Our client is looking for a motivated and friendly Front Desk Co-Ordinator / Back Up Aesthetic Therapist with strong ADMIN Skills.Responsibilities:Attend to visitors and deal with inquiries on the phone and face to...

Minimum RequirementsBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experienceCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certificationsA+ and N+ certificatesProven experience as a Desktop Support, Technical Support Specialist, or similar roleStrong knowledge...

Job OverviewWe are seeking a highly motivated and experienced Front Desk Administrator to join our team at Zenz Recruitment. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a smooth experience for all.The ideal candidate will have a strong background in administration and...

URGENT: Contact Centre Agents (Temp) in Centurion, (Johannesburg)Our client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be...

Join to apply for the Customer Service Agent role at Network International.Job DescriptionAs a Customer Service agent within the contact center, you'll play a pivotal role in delivering excellence in merchant services. Your responsibilities will encompass providing top-notch service to both internal and external stakeholders across all supported platforms,...

One of our well known international e-hailing clients are looking for experienced Customer service agents to join their Johannesburg team on a 6-month contract. Responsibilities:Offer and driving 5 star service to the driver partners Come up with new initiatives Handling time Time trackingReview vehicle documents Offer solutions to driver...

One of our well known international e-hailing clients are looking for experienced Customer service agents to join their Johannesburg team on a 6-month contract. Responsibilities:Offer and driving 5 star service to the driver partners Come up with new initiatives Handling time Time trackingReview vehicle documents Offer solutions to driver...

We are seeking a Telephonic Sales Agent - Financial Services to join our team. As a sales agent, you will be responsible for selling life insurance products over the phone, achieving sales targets, and maintaining good client relationships.Job DescriptionSell life insurance products over the phoneAchieve sales targets by meeting with clients and...

A Front Office Agent is the first point of contact for guests, responsible for delivering an exceptional luxury hospitality experience. This role involves welcoming guests, handling check-ins and check-outs, managing reservations, and assisting with guest requests to ensure a seamless and personalized stay. The ideal candidate should exhibit professionalism,...

Job DescriptionWe are looking for a skilled Service Delivery Coordinator to join our Technical Service Team at ITC Worldwide, LTD. In this role, you will be responsible for ensuring seamless technology operations, resolving customer issues, and delivering high-quality services.The ideal candidate will have a strong understanding of IT service management...

Creating purposeful careers as we build the future of contact centre solutionsInbound customer service call center agent needed for Airline companyRESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etc.Explain processes to customers and assist them where necessaryWork in a team and longer than normal...