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Technology Help Desk Assistant

1 week ago

Johannesburg, Gauteng, South Africa NTT Data Full time

About the Role

">

We are looking for a dedicated and detail-oriented Junior IT Help Desk professional to join our team at NTT Data.

Primary Responsibilities">
  • Provide timely and effective support to users experiencing technical difficulties, ensuring minimal disruption to their work.
  • Maintain accurate records of incidents and problems, utilizing the service desk database to track progress and identify trends.
  • Configure and install computer systems, ensuring they meet the requirements of our users.
  • Collaborate with senior support staff to resolve complex technical issues, ensuring a seamless user experience.
  • Perform routine maintenance checks on video conferencing equipment, proactively identifying and resolving technical issues.
Additional Duties">
  • Liaise with vendors to arrange repairs and maintenance for information technology equipment, minimizing downtime and ensuring efficient resolution.
  • Update and maintain asset registers, ensuring accurate tracking and disposal processes.
  • Manage software licenses, ensuring compliance with vendor agreements and company policies.
  • Maintain a safe and healthy working environment, adhering to established health and safety standards.
  • Deliver training sessions to equip colleagues with the skills required to effectively use hardware and software.
Essential Skills">
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with users at all levels.
  • Proven computer literacy and systems administration expertise, with the ability to troubleshoot complex technical issues.
  • Strong time management and organizational skills, with flexibility to work varying shifts, including mornings, evenings, and weekends.
  • Initiative and problem-solving capabilities, with a proactive approach to resolving technical challenges.
  • Ability to thrive in a fast-paced environment, prioritizing multiple tasks and managing stress effectively.