Technical Service Representative

7 days ago


Johannesburg, Gauteng, South Africa totality services Full time

In this challenging and rewarding role, you'll be part of a dynamic and supportive environment at Totality Services. As a Level 2 (2nd Line) Service Desk Analyst, you'll handle front-line incident-based support, working with desktop support experience within an IT MSP environment.

Required Skills and Qualifications:
  • Approximately 24+ Months of Service Desk Experience: Demonstrated experience in a similar service desk role.
  • Communication Excellence: Strong verbal and written communication skills to effectively interact with clients and colleagues.
  • Problem-Solving Prowess: Proficient problem-solving abilities, coupled with excellent customer service skills.
  • Proactive Approach: Demonstrated initiative and the ability to anticipate client needs.
  • Quick Learning: Aptitude for swiftly acquiring knowledge of new applications and technologies.
  • Time Management & Organization: Effective time management and organizational skills to efficiently handle workloads.
  • Technical Troubleshooting: The capability to troubleshoot and resolve assigned customer technical issues within agreed SLAs.
  • Operating Systems: Strong technical knowledge and hands-on experience with Windows (10/11) and Mac OS.
  • Microsoft Proficiency: Proven expertise with MS Office365 Business Apps, MS Azure, and Office365 Admin Centers.
  • Google Workspace: Familiarity with Google Workspace.
  • IT Fundamentals: Understanding of key IT fundamentals including Active Directory, DNS/DHCP, and IT security principles (e.g., encryption, antivirus).
  • Networking Insights: Basic understanding of networking components such as firewalls, switches, and wireless access points (WAP).
  • Smartphone Configuration: Experience in configuring smartphones for business use.
  • IT Tools: Familiarity with IT tools, with a preference for experience with ConnectWise Manage & Automate and IT Glue as a bonus.


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