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Help Desk Specialist

1 week ago

Johannesburg, Gauteng, South Africa Bidvest International Logistics Full time

About the Role

At Bidvest International Logistics, we are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.

Key Responsibilities

  • Provide first-level technical support via phone, email, and remote access.
  • Analyze and resolve hardware and software issues in a timely and efficient manner.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Maintain accurate records of incidents and resolutions using our ticketing system.

Requirements

  • Minimum 2 years of experience in a help desk or technical support role.
  • Strong understanding of PC hardware and software troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing organization.
  • A collaborative and supportive team environment.