Service Desk Specialist
2 weeks ago
A leading organisation is seeking a Service Desk Specialist to provide top-tier support in a fast-paced environment. This role is perfect for someone with strong technical skills, a problem-solving mindset, and a passion for delivering exceptional service.
Key responsibilities include:
- Logging and managing support tickets efficiently.
- Handling inbound and outbound calls.
- Generating internal and external reports.
- Monitoring links and managing faults through internal processes.
- Collaborating with resolver groups and vendors to drive issue resolution.
- Dispatching Field Support Technicians when required.
- Providing first-call resolution where possible.
- Ensuring timely and professional communication with all stakeholders.
The ideal candidate will have:
- Strong technical acumen (CCNA certification is desirable).
- Familiarity with ITIL concepts.
- Excellent English communication and report-writing skills.
- The ability to work in a 24/7 shift environment.
- A proactive approach with good judgment and teamwork skills.
EE Disclaimer:
All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.
Application Unsuccessful Disclaimer:
If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.
-
Service Desk Agent
3 weeks ago
Johannesburg, Gauteng, South Africa ADvTECH Full timeJob title : Service Desk AgentJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job:Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate...
-
Service Desk Administrator
4 weeks ago
Johannesburg, Gauteng, South Africa Nexio Full timeJob title : Service Desk AdministratorJob Location : Gauteng, JohannesburgDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries PRIMARY DUTIES AND RESPONSBILITIES Service Desk Support:Act as the first point of contact for IT support requests, providing assistance to end users via phone, email, or ticketing system. Troubleshoot...
-
Help Desk Specialist
3 days ago
Johannesburg, Gauteng, South Africa Bidvest International Logistics Full timeAbout the RoleAt Bidvest International Logistics, we are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.Key ResponsibilitiesProvide first-level technical support via phone, email, and remote access.Analyze...
-
Service Desk Technician
23 hours ago
Johannesburg, Gauteng, South Africa talentCru Full timeService Desk PositionTalentCru seeks a skilled Service Desk Technician to join our team, providing top-notch support to our clients.Key ResponsibilitiesIssue Resolution: Resolve technical issues reported by customers through various channels, utilizing case management documents and notes to ensure accurate resolution.Communication: Maintain regular...
-
Service Desk Engineer
3 weeks ago
Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full timeJob title : Service Desk EngineerJob Location : Gauteng, JohannesburgDeadline : March 11, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeContributes to the organisational goals by delivering an efficient IT desktop service by supporting and resolving operational issues and suggest improvements within the parameters of the IT...
-
Help Desk Technician
6 days ago
Johannesburg, Gauteng, South Africa Barclay Specialist Care Ltd Full timeWe're looking for a Help Desk Technician to join our team and provide technical support to our end-users.You'll troubleshoot issues, provide solutions, and escalate problems as needed. You'll also document support requests and resolutions.This is a great opportunity for someone who is eager to learn and grow with our company.You'll receive comprehensive...
-
Trading Desk Support Specialist
8 hours ago
Johannesburg, Gauteng, South Africa Wesbank Full timeWesbank is looking for a talented Trading Desk Support Specialist to join our team. In this role, you will provide critical support to our traders by monitoring and ensuring the seamless execution of client and trading desk transactions.Key Responsibilities:Analyze and resolve trade-related issues to ensure operational accuracy and efficiency.Develop and...
-
IT Service Management Specialist
5 days ago
Johannesburg, Gauteng, South Africa Be Different Recruitment Full timeJob Overview:A leading financial services company is seeking a highly skilled IT Service Management Specialist to oversee the delivery of technical support services. The ideal candidate will be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams.The...
-
Service Desk Associate
4 days ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full timeJob DescriptionWe are seeking a highly skilled Service Desk Associate to join our team at Advanced Call Center Technologies, LLC. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Main DutiesRespond to customer inquiries and resolve issues via phone, email, and chat.Provide accurate and...
-
ITS Service Desk Lead
2 weeks ago
Johannesburg, Gauteng, South Africa KPMG South Africa Full timeJob title : ITS Service Desk LeadJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries Description of the role and purpose of the job:The IT Service Desk Lead plays a critical role in providing hands-on advanced technical support and acts as a first point of escalation. Responsible for...
-
IT Service Delivery Specialist
6 days ago
Johannesburg, Gauteng, South Africa Barclay Specialist Care Ltd Full timeAs an IT Service Delivery Specialist, you'll be responsible for delivering high-quality technical support to our end-users.You'll troubleshoot issues, provide solutions, and escalate problems as needed. You'll also document support requests and resolutions.In this role, you'll have the opportunity to work with a variety of technologies and tools, and to...
-
Service Desk Analyst
4 weeks ago
Johannesburg, Gauteng, South Africa Isle of Man Government Full timeEnquiries : Dr Z. Bayat TELL : Requirements : Appropriate medical qualification that allows registration with the HPCSA as a specialist in internal medicine (FCP(SA) or Equivalent).Registration with HPCSA as a medical practitioner.Duties :General Medicine : As a consultant, the candidate will be responsible for the clinical management of general medical...
-
Front Desk Coordinator
6 days ago
Johannesburg, Gauteng, South Africa Rightside Full timeThe Front Desk Coordinator role at Rightside involves providing top-notch customer service and administrative support. This exciting opportunity requires a detail-oriented individual with excellent communication skills.Key ResponsibilitiesWelcome visitors and direct them to the relevant personnelManage phone calls, emails, and mail with precisionMaintain a...
-
Help Desk Analyst
8 hours ago
Johannesburg, Gauteng, South Africa NTT Data Full timeNTT Data seeks a dedicated and customer-focused Junior IT Help Desk professional to provide exceptional support services.Key Areas of ResponsibilityOffer expert technical assistance and support to users, ensuring high levels of satisfaction and loyalty.Utilize an incident and problem management database to track and resolve user queries and issues...
-
Front Desk Liaison
5 days ago
Johannesburg, Gauteng, South Africa Intertex Clothing Full timeJoin Our Team!Intertex Clothing is a leading clothing manufacturer that values innovation and excellence. We are committed to providing exceptional customer experiences through our high-quality products and services.About the RoleWe are seeking a highly skilled Front Desk Liaison to join our support services team. In this role, you will be responsible for...
-
Front Desk Coordinator
23 hours ago
Johannesburg, Gauteng, South Africa Mibco Full timeMibco is seeking a Front Desk Coordinator to join our team. This is an entry-level full-time position in the administrative function within our automotive industry company.About the PositionThis position involves providing exceptional customer service and ensuring that all stakeholders have a positive experience with our organization.The ideal candidate will...
-
Technical Service Representative
8 hours ago
Johannesburg, Gauteng, South Africa totality services Full timeIn this challenging and rewarding role, you'll be part of a dynamic and supportive environment at Totality Services. As a Level 2 (2nd Line) Service Desk Analyst, you'll handle front-line incident-based support, working with desktop support experience within an IT MSP environment.Required Skills and Qualifications:Approximately 24+ Months of Service Desk...
-
Johannesburg, Gauteng, South Africa Nedbank Full timeJob title : Contact Centre Manager: VIP Desk Cape Town or GautengJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line...
-
Johannesburg, Gauteng, South Africa Nedbank Full timeContact Centre Manager: VIP Desk Cape Town or GautengDetailsLocation: Johannesburg, ZADate: 6 Feb 2025Reference: 137989Job ClassificationJob Family: Sales and ServicesSub Family: Call Centre (Service)Manage Others: YesFAIS AffectedFAIS Affected - YesJob PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure quality service, client...
-
Highly Skilled HVAC Control Specialist
6 days ago
Johannesburg, Gauteng, South Africa Service First Group Full timeJob DescriptionWe are seeking a highly skilled HVAC Control Specialist to join our team at Service First Group.Key Responsibilities:Install and maintain electrical wiring and controls for heating, ventilation, and air conditioning systems.Operate and program automation systems using web-based BAS programs to ensure efficient equipment operation and a...