Help Desk Technician

1 day ago


Johannesburg, Gauteng, South Africa Hisense South Africa Full time
About the Role

The Help Desk Technician is responsible for providing technical support to employees, troubleshooting hardware and software problems, and coordinating repairs with vendors.

Key Responsibilities:

  • Help Desk Support: Provide technical support to employees, troubleshoot hardware and software problems, and coordinate repairs with vendors.
  • Software Installation: Support the installation and uninstallation of work-related software, such as SAP, VPN, and other enterprise applications.
  • System Troubleshooting: Diagnose and resolve issues related to company office systems, ensuring smooth daily operations.
  • IT Equipment Support: Oversee the maintenance and proper functioning of company IT equipment.
  • Expense Processing: Handle monthly IT-related payments, ensuring accurate and timely processing.
  • Network Support: Maintain stable network connections for both the company office and employee accommodation, promptly resolving any network failures.

Requirements

  1. Work Experience
  • 2+ years of experience in IT support, system administration, or a related field.
  • Hands-on experience in troubleshooting computer hardware, software, and network issues.
  • Familiarity with enterprise applications such as SAP and VPN setup.
  • Experience in managing IT equipment and coordinating with vendors for maintenance and repairs.
  • Knowledge of IT procurement and payment processes.
Education and Certifications
  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
  • Industry certifications (e.g., CompTIA A+, CCNA, ITIL) are an advantage.


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