Front Office Operations Manager

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time
Job Title: Assistant Front Office Manager

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is seeking a highly motivated and experienced Assistant Front Office Manager to join our team.

  • Key Responsibilities:
  • • Assign tasks and ensure all staff positions are covered for the duration of the shift.
  • • Answer phone inquiries, direct calls, and provide basic information.
  • • Oversee and manage receptionists and porters.
  • • Address complaints and requests with quality customer service skills.
  • • Recruit and train new employees.
  • • Maintain office equipment, such as photocopiers, fax machines, telephones, etc.
  • • Monitor the front desk and ensure all employees comply with all procedures and policies.
  • • Oversee mail deliveries, packages, and couriers.
  • • Purchase, track, and invoice office supplies.
  • • Create, organize, and maintain rosters for all employees.
  • • Ensure the front desk is covered at all times.
  • • Perform bookkeeping, reservations, and clerical duties.
  • • Assist in planning company events, meetings, luncheons, and employee team-building activities or special projects as needed.
  • • Manage the Room check chart and admin.
  • • Work hand in hand with the Maintenance Manager and Exec Housekeeper to ensure rooms are always "guest ready".

Requirements and Qualifications:

  • High school degree or equivalent; or certification in management in a related field is preferred.
  • 2+ years of previous experience as an Assistant Front Office Manager or a related role is preferred.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge).
  • Solid customer service skills.
  • Excellent leadership, team-building, and management skills.
  • Encouragement to the team and staff; able to mentor and lead.
  • Excellent verbal and written communication skills.
  • In-depth understanding of the industry.
  • Strict adherence to company policy and procedures, mission statement, and sales goals.
  • Own transport is essential. Work shifts are required.

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