Senior Lodge Operations Manager
4 weeks ago
Our client seeks an experienced Camp Manager to oversee the daily operations of their lodge.
- Collaborate with the Assistant Lodge Manager and Lodge Manager to ensure seamless lodge operations.
- Conduct thorough housekeeping checks adhering to set standards.
- Supervise the restaurant's functioning during mealtimes, ensuring it meets company standards.
- Maintain meal quality and presentation before meals leave the kitchen.
- Efficiently manage guest check-ins and check-outs, addressing their needs and requests.
- Act on guest requests for additional services and supplies.
- Communicate with the Hospitality Manager and Reservations team to report anomalies and suggest improvements.
- Perform stock counts and compile weekly and monthly reports.
The ideal candidate will possess:
- A Hotel Management Diploma or equivalent qualification.
- At least 2 years of experience in Front of House or a similar role.
Competencies include:
- Excellent English communication skills.
- Strong customer focus and interpersonal skills.
- Proficiency in MS Office, particularly Excel, and knowledge of LIGHTSPEED and PROTEL is advantageous.
- Good guest relations and hosting skills.
- A driver's license is essential.
- Able to contribute to team success and demonstrate attention to detail.
- Familiarity with Food & Beverage Service, Housekeeping, and Front Office operations.
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