Senior Lodge Operations Manager

4 weeks ago


Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time
Key Responsibilities

Our client seeks an experienced Camp Manager to oversee the daily operations of their lodge.

  • Collaborate with the Assistant Lodge Manager and Lodge Manager to ensure seamless lodge operations.
  • Conduct thorough housekeeping checks adhering to set standards.
  • Supervise the restaurant's functioning during mealtimes, ensuring it meets company standards.
  • Maintain meal quality and presentation before meals leave the kitchen.
  • Efficiently manage guest check-ins and check-outs, addressing their needs and requests.
  • Act on guest requests for additional services and supplies.
  • Communicate with the Hospitality Manager and Reservations team to report anomalies and suggest improvements.
  • Perform stock counts and compile weekly and monthly reports.
Requirements

The ideal candidate will possess:

  • A Hotel Management Diploma or equivalent qualification.
  • At least 2 years of experience in Front of House or a similar role.

Competencies include:

  • Excellent English communication skills.
  • Strong customer focus and interpersonal skills.
  • Proficiency in MS Office, particularly Excel, and knowledge of LIGHTSPEED and PROTEL is advantageous.
  • Good guest relations and hosting skills.
  • A driver's license is essential.
  • Able to contribute to team success and demonstrate attention to detail.
  • Familiarity with Food & Beverage Service, Housekeeping, and Front Office operations.


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