Front Office Assistant Manager

1 month ago


Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time
Job Title: Assistant Front Office Manager

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is seeking an experienced Assistant Front Office Manager to join our team.

Key Responsibilities:
  • Assign tasks and ensure all staff positions are covered for the duration of shift
  • Answer phone inquiries, direct calls and provide basic information
  • Oversee and manage receptionists, and porters
  • Address complaints and requests with quality customer service skills
  • Recruit and train new employees
  • Maintain office equipment such as photocopier, fax machine, telephones etc.
  • Monitor front desk and ensure all employees comply with all procedures and policies
  • Oversee mail deliveries, packages, and couriers
  • Purchase, track, and invoice office supplies
  • Create, organize, and maintain rosters for all employees
  • Ensure front desk is covered at all times
  • Perform bookkeeping, reservations, and clerical duties
  • Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
  • Managing the Room check chart and admin
  • Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always \"guest ready\"
Requirements and Qualifications:
  • High school degree or equivalent; or certification in management in related field preferred
  • 2+ years of previous experience as an Assistant front office manager or a related role preferred
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
  • Solid customer service skills
  • Excellent leadership, team building, and management skills
  • Encouragement to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • In-depth understanding of the industry
  • Strict adherence to company policy and procedures, mission statement, and sales goals
  • Own transport essential Work shifts


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