Front Office Assistant Manager

3 weeks ago

Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time
Job Title: Front Office Assistant Manager

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is seeking an experienced Front Office Assistant Manager to join their team.

As a key member of the front office team, the Front Office Assistant Manager will be responsible for ensuring the smooth operation of the front desk, managing staff, and providing exceptional customer service.

  • Key Responsibilities:
  • Manage the front desk and ensure all staff positions are covered during shift hours
  • Provide excellent customer service, answering phone inquiries, direct calls, and responding to guest requests
  • Oversee and coordinate the work of receptionists, porters, and other front office staff
  • Address guest complaints and requests in a professional and courteous manner
  • Recruit, train, and develop new employees to ensure high-quality service delivery
  • Maintain and troubleshoot office equipment, including photocopiers, fax machines, and telephones
  • Monitor front desk operations to ensure compliance with company procedures and policies
  • Coordinate mail deliveries, packages, and courier services
  • Manage office supplies, including purchasing, tracking, and invoicing
  • Create and maintain employee rosters to ensure adequate staffing
  • Ensure the front desk is always fully staffed
  • Perform bookkeeping, reservations, and clerical tasks as required
  • Support the planning and coordination of company events, meetings, and employee team-building activities
  • Collaborate with Maintenance Manager and Exec Housekeeper to ensure guest rooms are always ready and clean

Requirements:

  • High school degree or equivalent; or certification in management in a related field is preferred
  • 2+ years of experience as an Assistant Front Office Manager or a related role is preferred
  • Proficient computer skills, including Microsoft Office Suite and Opera
  • Excellent leadership, team-building, and management skills
  • Strong customer service skills and the ability to mentor and lead staff
  • Excellent verbal and written communication skills
  • In-depth understanding of the hospitality industry
  • Ability to work shifts and have own transport

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