M-KOPA Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, handling inquiries, and resolving issues in a timely and professional manner.
About the Role:
The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work under pressure and meet deadlines. You will be required to handle multiple customer interactions simultaneously, responding to their queries and concerns while maintaining a positive and courteous demeanor.
Main Responsibilities:
- To provide high-quality customer service through inbound calls, ensuring that all customer inquiries and complaints are addressed promptly and professionally.
- To maintain accurate records of customer interactions, including call logs and resolution status.
- To identify and respond to customer needs, delivering a personalized and tailored experience.
- To communicate effectively with the team leader and team members to ensure seamless collaboration and efficient issue resolution.
- To monitor progress on logged queries and ensure that customers are informed of any updates or resolutions.
Requirements:
To be successful in this role, you will need:
- A strong background in customer service, preferably in a contact centre environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Proven computer literacy and proficiency in using technology to support customer interactions.
- Ability to work under pressure and meet deadlines while maintaining a high level of professionalism.
- Strong problem-solving skills and a proactive approach to issue resolution.
What We Offer:
We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience, as well as opportunities for career growth and development within a dynamic and innovative organization. Our company culture values teamwork, innovation, and customer satisfaction, making us an ideal employer for those who thrive in fast-paced and collaborative environments.
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