Administration Specialist: Pricing and Risk

6 days ago

Cape Town, Western Cape, South Africa Old Mutual Full time

About the Role

This is an exciting opportunity to join Old Mutual as a Senior Administration Specialist: Pricing, where you will play a critical role in supporting the Pricing team in delivering high-quality services to our clients.

Key Responsibilities

  • Screen and analyze new business tender requests to ensure accurate and timely processing.
  • Compile and analyze claims experience for larger arrangements to inform pricing decisions.
  • Establish and maintain relationships with internal and external stakeholders to ensure seamless communication and collaboration.
  • Respond to and resolve enquiries from various stakeholders and clients in a timely and professional manner.
  • Interpret client requests and deliver accordingly, ensuring a hassle-free service experience.
  • Provide quality service to clients and intermediaries by attending to requests on time, presenting information in a professional manner, and being flexible where appropriate.
  • Conform to Service Level Agreements with relevant stakeholders to ensure high levels of customer satisfaction.
  • Deliver quality service to clients and intermediaries, demonstrating a passion for service excellence.

Documentation Processing

  • Provide an indirect service to customers and intermediaries by processing documentation efficiently and effectively.
  • Respond to immediate administrative requirements within procedure to ensure timely completion of tasks.
  • Follow standardized processes and provide administrative support in line with normal business functioning.
  • Deliver on daily production standards to ensure high levels of quality and accuracy.
  • Use standard administrative techniques to coordinate own work and prioritize tasks effectively.

Personal Effectiveness

  • Accountable for service delivery through own efforts, demonstrating a strong work ethic and commitment to excellence.
  • Individually accountable for managing own time, tasks, and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills and collaborating effectively with others to achieve personal results.
  • Accepts and lives the company values, demonstrating a customer-centric approach and a passion for service excellence.
  • Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality.
  • Problem-solving skills to resolve complex issues and ensure seamless service delivery.

Quality Assurance

  • Adheres to service and quality standards, ensuring high levels of customer satisfaction and quality service delivery.
  • Performs quality checks on own work and the team's work to ensure accuracy and quality.

Requirements

  • Matric (with Mathematics) as a minimum qualification.
  • Insurance industry experience, preferably in a group risk environment.
  • Working knowledge of pricing and rating principles in a group risk environment.
  • In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment is compulsory.
  • Proven numerical ability/mathematical reasoning skills.
  • Computer literate and proficient in MS Office programs, e.g., Word & Excel.
  • Ability to plan and prioritize effectively, with sound analytical and problem-solving abilities.
  • Customer-centric approach, with strong communication and interpersonal skills.
  • Ability to work effectively with internal and external colleagues and clients to accomplish organizational and team goals.

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