Senior Pricing Administration Specialist

2 months ago

Cape Town, Western Cape, South Africa Old Mutual Full time

Position Overview

We are seeking a dedicated and detail-oriented Senior Pricing Administration Specialist to join our team. This role involves a variety of responsibilities aimed at enhancing our pricing strategies and ensuring exceptional service delivery to our clients.

Key Responsibilities:

  • Conduct thorough screening and analysis of new business tender submissions.
  • Compile and evaluate claims experience for significant arrangements.
  • Build and sustain relationships with both internal and external stakeholders.
  • Address and resolve inquiries from diverse stakeholders and clients efficiently.
  • Interpret client requests and deliver tailored responses.
  • Ensure a seamless service experience for clients by timely addressing requests, presenting information professionally, and proactively mitigating potential issues.
  • Adhere to Service Level Agreements with relevant stakeholders.
  • Commit to providing high-quality service to clients and intermediaries, demonstrating a passion for service excellence.

Documentation Management:

  • Deliver indirect services to customers and intermediaries.
  • Respond promptly to immediate administrative needs following established procedures.
  • Adhere to standardized processes and provide administrative support aligned with regular business operations.
  • Meet daily production standards consistently.
  • Utilize standard administrative techniques to effectively coordinate work.

Personal Effectiveness:

  • Take accountability for service delivery through individual efforts.
  • Exhibit a strong work ethic and commitment to excellence.
  • Manage time, tasks, and output quality effectively over short-term periods.
  • Enhance contributions by expanding individual skill sets.
  • Collaborate effectively with colleagues to achieve shared goals.
  • Embrace and embody company values.
  • Demonstrate the ability to work under pressure and meet tight deadlines while maintaining high accuracy and quality standards.
  • Employ strong problem-solving skills.

Quality Assurance:

  • Comply with service and quality standards consistently.
  • Conduct quality checks on personal work.
  • Oversee quality checks on team outputs.

Qualifications:

  • Matriculation (with Mathematics)
  • Experience in the insurance industry
  • Familiarity with pricing and rating principles in a group risk context
  • Comprehensive knowledge and experience in pricing within a Group Assurance/Risk environment is essential.
  • Proven numerical and mathematical reasoning skills.
  • Proficient in MS Office applications, including Word and Excel.
  • Ability to effectively plan and prioritize tasks.
  • Strong analytical and problem-solving capabilities with a keen attention to detail.
  • Customer-focused mindset.
  • Excellent communication and interpersonal skills.
  • Collaborate effectively with internal and external colleagues to achieve organizational and team objectives.
  • Thrive in a dynamic and progressive work environment.

Skills:

Strong communication abilities are essential for this role.

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