Senior Administration Specialist: Pricing

6 days ago


Cape Town, Western Cape, South Africa Old Mutual Full time

About the Role

This is an exciting opportunity to join Old Mutual as a Senior Administration Specialist: Pricing, where you will play a critical role in supporting the Pricing team in delivering high-quality services to our clients.

Key Responsibilities

  • Screen and analyze new business tender requests to ensure accurate and timely processing.
  • Compile and analyze claims experience for larger arrangements to inform pricing decisions.
  • Establish and maintain relationships with internal and external stakeholders to ensure seamless communication and collaboration.
  • Respond to and resolve enquiries from various stakeholders and clients in a timely and professional manner.
  • Interpret client requests and deliver accordingly, ensuring a hassle-free service experience.
  • Provide quality service to clients and intermediaries by attending to requests on time, presenting information in a professional manner, and being flexible where appropriate.
  • Conform to Service Level Agreements with relevant stakeholders to ensure high levels of accuracy and quality.
  • Deliver on daily production standards and use standard administrative techniques to coordinate own work.

Personal Effectiveness

  • Accountable for service delivery through own efforts, demonstrating a strong work ethic and individual accountability.
  • Collaborate effectively with others to achieve personal results, accepting and living the company values.
  • Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality.
  • Problem-solving skills to ensure effective resolution of enquiries and requests.

Quality Assurance

  • Adhere to service and quality standards, performing quality checks on own work and the team's work.

Requirements

  • Matric (with Mathematics) as a minimum qualification.
  • Insurance industry experience, with a working knowledge of pricing and rating principles in a group risk environment.
  • In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment is compulsory.
  • Proven numerical ability/mathematical reasoning skills, computer literacy, and proficiency in MS Office programs.
  • Ability to plan and prioritize effectively, with sound analytical and problem-solving abilities.
  • Customer-centric, with strong communication and interpersonal skills.
  • Ability to work effectively with internal and external colleagues and clients to accomplish organizational and team goals.


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