Cloud Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Vista Full time

About the Role

Vista is a world-leading company that provides software solutions for the cinema industry. As a Cloud Support Specialist, you will be part of a global team responsible for delivering proactive technical support and incident management services for our cloud and managed service customers worldwide.

Key Responsibilities

  • Work with our proactive platform monitoring technology to identify and address incidents
  • Lead by example and assist with mentoring/training new staff
  • Respond to and resolve incidents logged for Cloud/VMS/SaaS
  • Collaborate with Vista teams globally to resolve incidents
  • Develop expertise in Vista Platform and Product and act as an SME for those product areas within Services
  • Perform technical configuration to support customer requests or project work
  • Contribute to Cloud support documentation, KB articles, playbooks, etc.

Requirements

  • Undergraduate degree in IT (preferred)
  • 2+ years' experience working in IT Support/Services type roles
  • Strong knowledge of Vista Cinema's entire Product Suite
  • Experience working with Azure, SaaS, VMS, Cloud (preferred)
  • Microsoft AZ900, AZ104 (preferred)
  • Strong knowledge of SQL Server and Networking

Skills, Knowledge, Abilities, and Personal Attributes

  • Commitment to excellent client service
  • Can-do attitude and positive approach to developing Cloud Support
  • Commitment to personal learning and professional development
  • Ability to develop and maintain positive working relationships with staff and customers
  • Excellent written and verbal communication skills in English
  • Fast learner with a high level of problem-solving ability
  • A willingness to act on own initiative as well as being an effective team member
  • Ability to work on several tasks and/or projects simultaneously, meeting deadlines with minimal supervision
  • Able to work effectively with people from a variety of backgrounds
  • Friendly, positive personality and excellent interpersonal skills

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