Cloud Support Specialist

4 weeks ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
About Us

Amazon Web Services (AWS) is the leading cloud platform, empowering businesses to innovate and grow. As a Cloud Support Engineer at Amazon Development Centre (South Africa) (Proprietary) Limited - A78, you will be part of a global team that helps customers succeed in the cloud.

Job Summary

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing exceptional customer support, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive customer success.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels.
  • Apply advanced troubleshooting techniques to resolve complex technical issues.
  • Collaborate with internal teams to reproduce and resolve customer issues.
  • Develop and present training to improve customer support processes.
  • Participate in process improvement initiatives to enhance customer experience.
What You'll Gain
  • Opportunity to work with cutting-edge cloud technologies.
  • Chance to develop your technical skills and expertise.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and professional development.
Requirements
  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
Preferred Qualifications
  • Bachelor's degree in computer science or equivalent.
About Amazon

Amazon is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all members of society, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

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